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City College of San Francisco - California Competes

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STANDARD III.D<br />

<strong>College</strong>’s lead financial administrators regarding<br />

how well the annual financial plan is or is not<br />

tracking. [Ref. 23] Information regarding revenue<br />

can change during the course <strong>of</strong> a fiscal year,<br />

leading to necessary adjustments to budgets<br />

and spending. During the past few years, such<br />

adjustments to spending have been necessary<br />

concerning both personnel and non-personnel<br />

items as more information has become available<br />

regarding how much revenue the <strong>College</strong> will<br />

receive from both state and local sources.<br />

While financial safeguards appear to be adequate,<br />

the re-engineering review <strong>of</strong> all major<br />

business processes as called for in the <strong>College</strong><br />

Strategic Plan is needed to ensure that both<br />

internal and external customer service is given<br />

the attention they deserve. Such a review would<br />

include a detailed survey <strong>of</strong> key users <strong>of</strong> the<br />

financial management system to evaluate user<br />

satisfaction with financial services at the <strong>College</strong>.<br />

218 CITY COLLEGE OF SAN FRANCISCO

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