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SHRP 2 L11: Final Report<br />

Business Practices Changes<br />

Modifying the traditional business practices of transportation agencies will also help mainstream<br />

the implementation of operational strategies <strong>to</strong> improve system reliability. To a large degree, the<br />

organizational changes embodied in the CMM concept described above will also affect day-<strong>to</strong>-day<br />

business practices in a positive way. Close collaboration with private entities is another business<br />

practice that will yield significant benefits. The private sec<strong>to</strong>r is far more adept at taking risks and<br />

implementing technological innovations and this is a strength <strong>to</strong> leverage Making agency resources<br />

available <strong>to</strong> them (for example, his<strong>to</strong>rical databases), eliminating, or at least minimizing,<br />

institutional barriers <strong>to</strong> private participation, and engendering a culture of collaboration and good<br />

will among staff will greatly facilitate the development and deployment of technological<br />

innovations.<br />

Funding Changes<br />

The transportation system will be most reliable when a balance is achieved between travel demand<br />

and supply. Such a balance can be achieved when three conditions are present:<br />

• More than one (and preferably many) travel option is available <strong>to</strong> each traveler, most<br />

practical <strong>to</strong> achieve in urban areas;<br />

• The cost of each travel option is known; and<br />

• The traveler is responsible for the cost associated with whatever option is ultimately<br />

chosen, including externalities.<br />

There is a broad spectrum regarding the willingness of the public, government agencies and private<br />

firms <strong>to</strong> pay, <strong>to</strong> act, <strong>to</strong> address equity issues, and <strong>to</strong> confront externalities such as carbon<br />

emissions. The purpose of setting out the alternative futures and associated concepts of operations<br />

is <strong>to</strong> provide readers, including decision makers, an opportunity <strong>to</strong> think about what type of<br />

transportation system it is desirable <strong>to</strong> have in the year 2030, and develop a plan for achieving it.<br />

Of particular concern in this study is how <strong>to</strong> deal with both recurring and non-recurring congestion<br />

-- the delay and unreliability that occur at times and locations where congestion is severe or where<br />

unexpected events occur such as an accident, a hazardous spill or a <strong>to</strong>rnado severely disrupts<br />

travel. Addressing these unexpected delays is a challenge in both urban and rural areas, for person<br />

and freight movement, for different classes of road users and for system opera<strong>to</strong>rs and managers.<br />

A CONCEPT OF OPERATIONS Page 133

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