Evaluating Alternative Operations Strategies to Improve Travel Time ...

SHRP 2 L11: Final Report
Table 6.2 Key Agency Management, Organization, and Resources Allocation
Strategies
Strategy Treatments Possible Impact on Reliability
Undertake educational
program, re: SO&M as
customer service
Barriers to
Institutional Change
Limited public and
elected leader support
1.1.Systems Operations
and Management Structure
Awareness
Exert visible senior
leadership
Establish formal core
program
More effectively use, and
rationalize, as necessary,
State DOT authority
Provides a platform from where
managing for travel reliability
can be established as a
sustainable Agency activity.
Limited internal middle
management support
Significant capacity
construction program
Limited internal middle
management support
Internalize continuous
improvement as agency
mode/ethic
Fuzzy legislative
authority
Establish top-level SO&M
executive structure
Absence of
experiences SO&M
manager(s)
1.2.Establish SO&M
Structure
Establish appropriate
organizational structure
Identify core capacities
Determine, allocate
responsibility, accountability
and incentives
A dedicated structure will allow
for an interrelated sequence of
planning, systems engineering,
resource allocation,
procurement, project
development and
implementation, procedural
coordination, etc.
Staffing level
constraints
Shortfall/turnover in
qualified staff
Staffing level
constraints
OPERATIONS STRATEGIES AND TREATMENTS TO IMPROVE TRAVEL-TIME RELIABILITY Page 67