A Proposal for a Standard With Innovation Management System

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References Hanno Kortleben and Bernhard Vollmar Akerlof, G. A. (1970) The market for 'lemons': Quality uncertainty and the market mechanism, The Quarterly Journal of Economics, vol. 84, issue 3, p. 488-500. BVK (2012) Bundesverband der Kapitalbeteiligungsgesellschaften. downloaded 15th of April 2012 from http://www.bvkap.de/media/file/417.20120227_BVK-Statistik_Das_Jahr_in_Zahlen2011_PKfinal. pdf. Cosh, A., Cumming, D. and Hughes, A.(2005) Outside entrepreneurial capital, Economic Journal, Royal Economic Society, Vol 119(540), p.1494-1533. Dyer J. H. and Chu, W. (2003) The role of trustworthiness in reducing transaction costs and improving performance: Empirical evidence from the United States, Japan, and Korea, Organization Science, Vol 14(1), p. 57- 69. Heister, P. (2010) Finanzierung von Social Entrepreneurship durch Venture Philanthropy und Social Venture Capital, München. Holmström, B. and Roberts, J. (1998)The boundaries of the firm revisited, Journal of Economic Perspectives, Vol 12, No. 4, p. 73-94. Howe, J. (2006) The rise of crowdsourcing, Wired,vol. 14, issue 6. Jensen, M. C. and Meckling, W. H. (1976) Theory of the firm: Managerial behaviour, agency cost and ownership structure,S. 305-360. Kaltenbeck, J. (2011)Crowdfunding und Social Payments im Anwendungskontext von Open Educational Resources, Graz. Lambert, T. and Schwienbacher, A. (2010) An Empirical Analysis of Crowdfunding, downloaded 10 th of April 2012 from http://www.crosnerlegal.com/images/47770544_An_Empirical_Analysis_of_Crowdf unding.pdf, p. 1-23. North, D. (1990) A transaction cost theory of politics, 2 Journal of Theoretical Politics, p. 355-367. Pratt, J. W. and Zeckhäuser, R. J. (1985)Principals and Agents: The Structure of Business,Boston, p. 2ff. Kortleben, H. and Vollmar, B. H.(2012)Crowdinvesting als alternative Unternehmensfinanzierung für Gründungsunternehmen?, PFH Research Paper 2012/06 http://www.pfh.de/hochschule/forschung/forschungspapiere.html Williamson, O. E. (1981) The economics of organization: The transaction cost approach, The American Journal of Sociology, Vol 87(3), p. 548-577. 412
Entrepreneurial Learning for Quality and Innovation – a Study in the Wellness Industry Yvonne Lagrosen and Stefan Lagrosen University West, Trollhättan, Sweden yvonne.lagrosen@hv.se stefan.lagrosen@hv.se Abstract: The purpose of the study presented in this paper is to explore the relationship between entrepreneurial learning, innovation and quality management in the wellness industry. The theoretical framework is based on theories from quality management, organisational learning and entrepreneurship. An empirical study involving seven spa-hotels has been carried out. In-depth interviews were conducted with managers of the companies. The results indicate that innovation in the sector is closely connected to branding and that quality management largely consists of quality control of existing services. Thus, the connection between quality management and innovation is weak. Nevertheless, a network exists that might have a possibility of evolving into a learning network. Keywords: entrepreneurship, learning, innovation, quality management, wellness 1. Introduction and purpose Quality management has been developed as an academic field of study during the course of the last century. Originally mainly focused on manufacturing, the field has come to include services and service quality has attracted vast amounts of research in recent decades. While it is clear that in the competitive environment of ever more globalising industries both quality and innovation are critical, these two phenomena are not always seen as promoting each other. Traditional quality management might contain contradictory aspects in this regard. On the one hand, there is a strong emphasis on continuous improvement. On the other hand, the requirements for extensive documentation that certain quality management approaches (e.g. standards like ISO 9000) requires, have been accused of hindering change(Curkovic and Handfield, 1996). As a result, quality management is sometimes seen as more compatible with incremental development than with radical change. Nevertheless, in dynamic industries ground-breaking innovation may be needed in order to excel. One way of reconciling innovation and quality management may be through organisational learning. Innovation and quality management are both related to learning in organisations. The theories of organisational learning emphasise the value of system thinking which is related to effective quality management(Hellsten and Klefsjö, 2000; Conti, 2010). In addition, features like team learning, challenging mental models and personal mastery are connected to the profound creativity which can lead to far-reaching innovation(Senge, 2006). A similar relationship can be found between entrepreneurship and quality management. Systematised quality management is rare in entrepreneurial organisations, probably due to its criticised compatibility with constant change(Lagrosen and Lagrosen, 2003). Again learning may be necessary. Entrepreneurship is closely related to innovation since one success strategy of entrepreneurship is to alter the balance of the market by inventing new products, processes, channels etc. This leads to what is called creative destruction in that the old order is destroyed in the process that something new and more effective is created(Schumpeter, 1934). Thus, entrepreneurial learning may be useful. However, the learning must be profound, leading to altered patterns of thinking rather than just the acquisition of new factual knowledge. Consequently it should be characterised by profound organisational learning adapted to entrepreneurial needs. In order to explore these connections, we are carrying out an empirical study. We have chosen the wellness industry as our empirical field. This is an industry which is developing rapidly in many parts of the world. At the same time it is highly dependent on service innovation as new treatments and other offers are needed to attract customers. Systematised quality management is rarely used but service quality is more and more in the focus. In addition most companies in the sector are highly entrepreneurial and driven by committed individuals. Thus, it should be an interesting setting for studying connections between learning, innovation and quality. In consequence, the purpose of the study is to explore the relationship between entrepreneurial learning, innovation and quality management in the wellness industry. 413
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Proceedings of the 7th European Con
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Contents Paper Title Author(s) Page
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Paper Title Author(s) Page No. Netw
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Paper Title Author(s) Page No. Impa
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Preface These proceedings represent
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UK); Erdei Gábor (University of De
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and innovation management and strat
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neering and Cost Analysis, at under
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Izold Guihur is a professor of mana
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Bala Mulloth is an assistant profes
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Jiro Usugami is a Professor of Mana
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Ioannis Akritidis and Alexandros Ka
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Service Design Systems Driven Innov
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Mohammed AlSudairi and TGK Vasista
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Christos Apostolakis, José Carlos
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Certifying Innovation: A Proposal f
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3. The certification of IMS Anna Ar
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Anna Arnò, Stefano De Falco and Gu
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Anna Arnò, Stefano De Falco and Gu
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The Main Drivers of Financial Innov
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Claudia Gabriela Baicu, Olimpia Sta
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Fernando Barbosa and Fernando Romer
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Maria de Lurdes Calisto and Soumodi
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2. Innovation Luísa Carvalho, Tere
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Luísa Carvalho, Teresa Costa and S
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Enterprise Potential of Portuguese
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Maria Isabel Carvalho et al. Peterm
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Maria Isabel Carvalho et al. � H5
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Maria Isabel Carvalho et al. 325 re
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Maria Isabel Carvalho et al. Since
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Maria Isabel Carvalho et al. Lee, L
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Adina Catana and Lavinia Delcea the
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Adina Catana and Lavinia Delcea Wit
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Adina Catana and Lavinia Delcea Sou
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Adina Catana and Lavinia Delcea 2.3
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Adina Catana and Lavinia Delcea 201
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The use of Multi-Criteria Analysis
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Piotr Chwastyk innovation. Stage-Ga
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Piotr Chwastyk participation of a t
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Piotr Chwastyk properly conducted a
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Ana Cordeiro and Filipa Vieira Comp
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Ana Cordeiro and Filipa Vieira The
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Ana Cordeiro and Filipa Vieira With
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Ana Cordeiro and Filipa Vieira Comt
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Teresa Costa and Luísa Carvalho ac
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Teresa Costa and Luísa Carvalho or
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Project name Public target “Capit
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Teresa Costa and Luísa Carvalho Ta
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Appendix 1: Interview guide Referen
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Does it Make Sense to go Against "S
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Oscar Cristi, José Ernesto Amorós
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Pat Daly and James Walsh organisati
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Pat Daly and James Walsh positive i
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Pat Daly and James Walsh Having int
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Pat Daly and James Walsh McGrath, R
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Luc De Grez and Dirk Van Lindt succ
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3.3 Method Luc De Grez and Dirk Van
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Luc De Grez and Dirk Van Lindt Wilc
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Nanotechnologies and Eco-Innovation
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Aurelie Delemarle and Claire Auplat
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Carine Deslee are concerned. We wil
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Carine Deslee Innovation. Its aim i
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Carine Deslee of how Participative
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Carine Deslee To conclude, we show
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Motivations and Attitudes Towards F
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Anca Otilia Dodescu et al. business
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Anca Otilia Dodescu et al. intuitio
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Anca Otilia Dodescu et al. funding
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Fostering SMEs and Innovation: Chal
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Anca Dodescu establishing an effici
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Anca Dodescu performance external t
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Acknowledgments Anca Dodescu The pa
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Entrepreneurial Capital: The Experi
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Thomas Domboka performance of their
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Thomas Domboka What seemed apparent
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Belonging to business Associations
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Thomas Domboka comparative study wi
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Carolyn Downs Lambros Lazuras and P
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Fostering Creativity and Innovation
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Claudia Erni Baumann, Frank Zoller
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Entrepreneurial Attitudes and Perce
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3. Methodology 3.1 Data Paula Odete
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Country Paula Odete Fernandes, Joã
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Paula Odete Fernandes, João Ferrei
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Paula Odete Fernandes, João Ferrei
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Potentialities of Public eProcureme
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Isabel Ferreira and Luís Alfredo A
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Ana Ferreira et al. micro gas turbi
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Ana Ferreira et al. Figure 1: Portu
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3.2 Benefits of micro-CHP Ana Ferre
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Ana Ferreira et al. Figure 3: Growt
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The Influence of Innovative Capacit
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3. Methodology Sample and Data Joã
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João Ferreira, Mário Raposo and C
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Stelian-Cornel Florica and George D
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Brendan Galbraith et al. Competiven
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Brendan Galbraith et al. The proces
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References Brendan Galbraith et al.
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Where are They now? A Entrepreneurs
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Laura Galloway, Isla Kapasi and Geo
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6. Discussion Laura Galloway, Isla
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Oleg Golichenko and Svetlana Samovo
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Izold Guihur and Gilles Marcoux org
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Izold Guihur and Gilles Marcoux was
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Izold Guihur and Gilles Marcoux Par
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Heiko Haase, Mário Franco and Ant
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Takashi Hirao and Yusuke Hoshino We
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Takashi Hirao and Yusuke Hoshino As
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Takashi Hirao and Yusuke Hoshino 4.
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Takashi Hirao and Yusuke Hoshino ma
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Takashi Hirao and Yusuke Hoshino Fu
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Jukka Huhtamäki et al. innovation
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Jukka Huhtamäki et al. represent Y
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Jukka Huhtamäki et al. Figure 3: T
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Jukka Huhtamäki et al. about gatek
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Spin-Off Performance: Entrepreneuri
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Thanh Huynh, Daniel Aranda and Luis
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-order CFA Measurement model Thanh
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Thanh Huynh, Daniel Aranda and Luis
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An Agile Approach for Measuring the
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Monica Izvercianu and Cella-Flavia
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Prosumer Involvement in Innovation
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Monica Izvercianu and Sabina Şeran
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The Competitive Advantage for Early
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Maroun Jneid and Antoine Tannous ma
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Maroun Jneid and Antoine Tannous Fi
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Maroun Jneid and Antoine Tannous We
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7.2 Managerial contributions Maroun
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1.1 Innovation management Magdalena
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esearch based on literature Areas o
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Magdalena Jurczyk - Bunkowska descr
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Magdalena Jurczyk - Bunkowska stage
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Ontologies Enable Innovation Jussi
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Jussi Kantola and Hannu Vanharanta
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