Kaspersky Internet Security 2012

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U S E R G U I D E The first column of the table (see the table below) contains prefixes that you can use when creating modifications of the test file EICAR. The second column lists all possible statuses assigned to the file, based on the results of the scan by the application. The third column indicates how the application processes files with the specified status. Prefix File status File processing information No prefix, standard test virus. CURE- DELE- WARN- SUSP- Infected. File contains code of a known virus. File cannot be disinfected. Infected. File contains code of a known virus. File can be disinfected. Infected. File contains code of a known virus. File cannot be disinfected. Potentially infected. File contains code of an unknown virus. File cannot be disinfected. Potentially infected. File contains modified code of a known virus. File cannot be disinfected. Table 2. Modifications of the test file EICAR The application identifies this file as a file containing a virus that cannot be disinfected. The action set for infected files is applied to the file. By default, the application displays an on-screen notification that the file cannot be disinfected. The file contains a virus that can be disinfected or deleted. The application disinfects the file; the text of the virus body is replaced with the word CURE. The application displays an on-screen notification that a disinfected file has been detected. The application identifies the file as a virus that cannot be disinfected, and deletes it. The application displays an on-screen notification that the disinfected file has been deleted. File is potentially infected. The application applies the action set for potentially infected files on the file. By default, the application displays an on-screen notification that a potentially infected file has been detected. The application detected a partial correspondence of a section of file code with a section of code of a known virus. When a potentially infected file is detected, the application databases do not contain a description of the full code of the virus. The application applies the action set for potentially infected files on the file. By default, the application displays an on-screen notification that a potentially infected file has been detected. CORR- Corrupted. The application does not scan this type of file because its structure is damaged (for example, the file format is invalid). You can find the information that the file has been processed in the report on the application's operation. ERRO- Scan error. An error occurred during the scan of a file. The application could not access the file, since the integrity of the file has been breached (for example, no end to a multivolume archive) or there is no connection to it (if the file is scanned on a network drive). You can find the information that the file has been processed in the report on the application's operation. 178
CONTACTING THE TECHNICAL SUPPORT SERVICE This section provides information about how to obtain technical support and what conditions should be met to receive help from the Technical Support Service. IN THIS SECTION: How to get technical support ......................................................................................................................................... 179 Using the trace file and the AVZ script .......................................................................................................................... 179 Technical support by phone .......................................................................................................................................... 182 Obtaining technical support via My Kaspersky Account ................................................................................................ 182 HOW TO GET TECHNICAL SUPPORT If you do not find a solution to your problem in the application documentation or in one of the sources of information about the application (see section "Sources of information about the application" on page 12), we recommend that you contact Kaspersky Lab's Technical Support Service. Technical Support Service specialists will answer any of your questions about installing and using the application. If the computer is infected, our specialists will help to fix any problems caused by malware. Before contacting the Technical Support Service, please read the support rules (http://support.kaspersky.com/support/rules). You can contact the Technical Support Service in one of the following ways: By telephone. This method allows you to consult with specialists from our Russian-language or international Technical Support Service. By sending a query from your Kaspersky Account on the Technical Support Service website. This method allows you to contact our specialists using the query form. To qualify for technical support, you must be a registered user of a commercial version of Kaspersky Internet Security. Technical support is not available to users of trial versions of the application. USING THE TRACE FILE AND THE AVZ SCRIPT After you notify Technical Support Service specialists of a problem encountered, they may ask you to create a report that should contain information about your operating system, and send it to the Technical Support Service. Also, Technical Support Service specialists may ask you to create a trace file. The trace file allows you to trace the process of executing the application's commands step-by-step and find out on which stage of the application's operation an error has occurred. After Technical Support Service specialists analyze the data that you have sent, they can create an AVZ script and send it to you. Running AVZ scripts allows you to analyze active processes for malicious code, scan the system for malicious code, disinfect / delete infected files, and create reports on results of system scans. 179
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Kaspersky Internet Security 2012 Us
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CONTENT ABOUT THIS GUIDE ..........
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C O N T E N T ADVANCED APPLICATION
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C O N T E N T Viewing reports of a
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ABOUT THIS GUIDE Greetings from Kas
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A B O U T T H I S G U I D E DOCUMEN
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S O U R C E S O F I N F O R M A T I
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K A S P E R S K Y I N T E R N E T S
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INSTALLING AND REMOVING THE APPLICA
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I N S T A L L I N G A N D R E M O V
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I N S T A L L I NG A N D R E M O V
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LICENSING THE APPLICATION This sect
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APPLICATION INTERFACE This section
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M A N A G I N G T H E C O M P U T E
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SOLVING TYPICAL TASKS This section
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S O L V I N G T Y P I C A L T A S K
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A D V A N C E D A P P L I C A T I O
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Page 177: T E S T I N G T H E A P P L I C A T
Page 181 and 182: C O N T A C T I N G T H E T E C H N
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Page 185 and 186: A P P E N D I X STATISTICS HELP SCA
Page 187 and 188: A P P E N D I X RTP FW HIPS pdm FM
Page 189 and 190: A P P E N D I X - this parameter d
Page 191 and 192: A P P E N D I X Update the Kaspersk
Page 193 and 194: A P P E N D I X RETURN CODES OF THE
Page 195 and 196: A P P E N D I X The notification pr
Page 197 and 198: A PPEND I X UNRELIABLE CERTIFICATE
Page 201 and 202: A P P E N D I X Update databases be
Page 205 and 206: A P P E N D I X The status of a fil
Page 207 and 208: A P P E N D I X To apply the select
Page 209 and 210: A P P E N D I X You can select one
Page 211 and 212: A P P E N D I X You can select one
Page 213 and 214: G L O S S A R Y B L O C K I N G A N
Page 215 and 216: G L O S S A R Y H E A D E R The inf
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Page 219 and 220: G L O S S A R Y R O O T K I T An ap
Page 221 and 222: KASPERSKY LAB ZAO Kaspersky Lab sof
Page 223 and 224: INDEX A Anti-Banner list of blocked
Page 225 and 226: I N D E X notification types ......
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