Kaspersky Internet Security 2012

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U S E R G U I D E CREATING A SYSTEM STATE REPORT To create a system state report: 1. Open the main application window. 2. Click the Support link at the bottom of the main window to open the Support window, then follow the Support Tools link. 3. In the Support Tools window that opens, click the Create system state report button. The system state report is created in HTML and XML formats and is saved in the archive sysinfo.zip. Once the information has been gathered, you can view the report. To view the report: 1. Open the main application window. 2. Click the Support link at the bottom of the main window to open the Support window, then follow the Support Tools link. 3. In the Support Tools window that opens, click the View button. 4. Open the sysinfo.zip archive which contains the report files. CREATING A TRACE FILE To create a trace file: 1. Open the main application window. 2. Click the Support link at the bottom of the main window to open the Support window, then follow the Support Tools link. 3. In the Support Tools window that opens, specify the trace level from the drop-down list in Traces section. It is recommended that the required trace level be clarified by a Technical Support Service specialist. In the absence of guidance from the Technical Support Service, you are advised to set the trace level to 500. 4. To start the trace process, click the Enable button. 5. Reconstruct the situation in which the problem occurred. 6. To stop the trace process, click the Disable button. You can switch to uploading tracing results (see section "Sending data files" on page 180) to Kaspersky Lab's server. SENDING DATA FILES After you have created the trace files and the system state report, you need to send them to Kaspersky Lab Technical Support Service experts. You will need a request number to upload data files to the Technical Support Service server. This number is available in your My Kaspersky Account on the Technical Support Service website if your request is active. 180
C O N T A C T I N G T H E T E C H N I C A L S U P P O R T S E R V I C E To upload the data files to the Technical Support Service server: 1. Open the main application window. 2. Click the Support link at the bottom of the main window to open the Support window, then follow the Support Tools link. 3. In the Support Tools window that opens, in the Actions section, click the Upload information for Technical Support Service to the server button. The Uploading information for Technical Support Service to the server window will open. 4. Check the boxes next to the trace files that you want to send to the Technical Support Service and click the Send button. The Request number window will open. 5. Specify the number assigned to your request by contacting the Technical Support Service through My Kaspersky Account and click the OK button. The selected data files are packed and sent to the Technical Support Service server. If for any reason it is not possible to contact the Technical Support Service, the data files can be stored on your computer and later sent from My Kaspersky Account. To save data files on a disk: 1. Open the main application window. 2. Click the Support link at the bottom of the main window to open the Support window, then follow the Support Tools link. 3. In the Support Tools window that opens, in the Actions section, click the Upload information for Technical Support Service to the server button. The Uploading information for Technical Support Service to the server window will open. 4. Check the boxes next to the trace files that you want to send to the Technical Support Service and click the Send button. The Request number window will open. 5. Click the Cancel button and confirm saving the files on the disk by clicking the Yes button in the window that opens. The archive saving window will open. 6. Specify the archive name and confirm saving. The created archive can be sent to the Technical Support Service from My Kaspersky Account. AVZ SCRIPT EXECUTION You are advised not to change the text of an AVZ script received from Kaspersky Lab experts. If problems occur during script execution, please contact the Technical Support Service (see section "How to get technical support" on page 179). 181
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Kaspersky Internet Security 2012 Us
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CONTENT ABOUT THIS GUIDE ..........
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C O N T E N T ADVANCED APPLICATION
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C O N T E N T Viewing reports of a
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ABOUT THIS GUIDE Greetings from Kas
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A B O U T T H I S G U I D E DOCUMEN
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S O U R C E S O F I N F O R M A T I
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K A S P E R S K Y I N T E R N E T S
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INSTALLING AND REMOVING THE APPLICA
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I N S T A L L I N G A N D R E M O V
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I N S T A L L I NG A N D R E M O V
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LICENSING THE APPLICATION This sect
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APPLICATION INTERFACE This section
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A P P L I C A T I O N I N T E R F A
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MANAGING THE COMPUTER PROTECTION Th
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M A N A G I N G T H E C O M P U T E
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SOLVING TYPICAL TASKS This section
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S O L V I N G T Y P I C A L T A S K
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A D V A N C E D A P P L I C A T I O
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Page 129 and 130: A D V A N C E D A P P L I C A T I O
Page 177 and 178: T E S T I N G T H E A P P L I C A T
Page 179: CONTACTING THE TECHNICAL SUPPORT SE
Page 183 and 184: C O N T A C T I N G T H E T E C H N
Page 185 and 186: A P P E N D I X STATISTICS HELP SCA
Page 187 and 188: A P P E N D I X RTP FW HIPS pdm FM
Page 189 and 190: A P P E N D I X - this parameter d
Page 191 and 192: A P P E N D I X Update the Kaspersk
Page 193 and 194: A P P E N D I X RETURN CODES OF THE
Page 195 and 196: A P P E N D I X The notification pr
Page 197 and 198: A PPEND I X UNRELIABLE CERTIFICATE
Page 201 and 202: A P P E N D I X Update databases be
Page 205 and 206: A P P E N D I X The status of a fil
Page 207 and 208: A P P E N D I X To apply the select
Page 209 and 210: A P P E N D I X You can select one
Page 211 and 212: A P P E N D I X You can select one
Page 213 and 214: G L O S S A R Y B L O C K I N G A N
Page 215 and 216: G L O S S A R Y H E A D E R The inf
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Page 219 and 220: G L O S S A R Y R O O T K I T An ap
Page 221 and 222: KASPERSKY LAB ZAO Kaspersky Lab sof
Page 223 and 224: INDEX A Anti-Banner list of blocked
Page 225 and 226: I N D E X notification types ......
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Kaspersky Internet Security 2012

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