Kaspersky Internet Security 2012

More documents

Recommendations

Info

U S E R G U I D E To run the AVZ script: 1. Open the main application window. 2. Click the Support link at the bottom of the main window to open the Support window, then follow the Support Tools link. 3. In the Support Tools window that opens, click the Execute AVZ script button. If the script successfully executes, the Wizard closes. If an error occurs during script execution, the Wizard displays a message to that effect. TECHNICAL SUPPORT BY PHONE If an urgent issue arises, you can call specialists from the Russian-speaking or international Technical Support Service by phone (http://support.kaspersky.com/support/support_local). Before contacting the Technical Support Service, you should collect information (http://support.kaspersky.com/support/details) about your computer and anti-virus applications installed on it. This will allow our specialists to help you more quickly. OBTAINING TECHNICAL SUPPORT VIA MY KASPERSKY ACCOUNT My Kaspersky Account is your personal area (https://my.kaspersky.com) on the Technical Support Service website. To obtain access to My Kaspersky Account, you should go through the registration procedure on the registration page (https://my.kaspersky.com/registration). Enter your email address and a password to log in to My Kaspersky Account. In My Kaspersky Account, you can perform the following actions: contact the Technical Support Service and Virus Lab; contact the Technical Support Service without using email; track the status of your request in real time; view a detailed history of your requests to the Technical Support Service; receive a copy of the key file if it has been lost or removed. Technical Support by email You can send an online request to the Technical Support Service in Russian, English, German, French, or Spanish. You should specify the following data in the fields of the online request form: request type; application name and version number; request description; customer ID and password; email address. 182
C O N T A C T I N G T H E T E C H N I C A L S U P P O R T S E R V I C E A specialist from the Technical Support Service sends an answer to your question to your My Kaspersky Account and to the email address that you have specified in your online request. Online request to the Virus Lab Some requests should be sent to the Virus Lab instead of the Technical Support Service. You can send requests of the following types to the Virus Lab: Unknown malicious program – you suspect that a file contains a virus but Kaspersky Internet Security has not identified it as infected. Virus Lab specialists analyze malicious code sent. If they detect a previously unknown virus, they add a corresponding description to the database, which becomes available when updating anti-virus applications. False alarm – Kaspersky Internet Security classifies the file as a virus, yet you are sure that the file is not a virus. Request for description of malicious program – you want to receive the description of a virus detected by Kaspersky Internet Security, using the name of the virus. You can also send requests to the Virus Lab from the page with the request form (http://support.kaspersky.com/virlab/helpdesk.html) without being registered in My Kaspersky Account. On this page, you do not have to specify the application activation code. 183
Page 1 and 2:
Kaspersky Internet Security 2012 Us
Page 3 and 4:
CONTENT ABOUT THIS GUIDE ..........
Page 5 and 6:
C O N T E N T ADVANCED APPLICATION
Page 7 and 8:
C O N T E N T Viewing reports of a
Page 9 and 10:
ABOUT THIS GUIDE Greetings from Kas
Page 11 and 12:
A B O U T T H I S G U I D E DOCUMEN
Page 13 and 14:
S O U R C E S O F I N F O R M A T I
Page 15 and 16:
K A S P E R S K Y I N T E R N E T S
Page 17 and 18:
INSTALLING AND REMOVING THE APPLICA
Page 19 and 20:
I N S T A L L I N G A N D R E M O V
Page 21 and 22:
I N S T A L L I NG A N D R E M O V
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
LICENSING THE APPLICATION This sect
Page 31 and 32:
APPLICATION INTERFACE This section
Page 33 and 34:
A P P L I C A T I O N I N T E R F A
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
MANAGING THE COMPUTER PROTECTION Th
Page 41 and 42:
M A N A G I N G T H E C O M P U T E
Page 43 and 44:
SOLVING TYPICAL TASKS This section
Page 45 and 46:
S O L V I N G T Y P I C A L T A S K
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
A D V A N C E D A P P L I C A T I O
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132: A D V A N C E D A P P L I C A T I O
Page 177 and 178: T E S T I N G T H E A P P L I C A T
Page 179 and 180: CONTACTING THE TECHNICAL SUPPORT SE
Page 181: C O N T A C T I N G T H E T E C H N
Page 185 and 186: A P P E N D I X STATISTICS HELP SCA
Page 187 and 188: A P P E N D I X RTP FW HIPS pdm FM
Page 189 and 190: A P P E N D I X - this parameter d
Page 191 and 192: A P P E N D I X Update the Kaspersk
Page 193 and 194: A P P E N D I X RETURN CODES OF THE
Page 195 and 196: A P P E N D I X The notification pr
Page 197 and 198: A PPEND I X UNRELIABLE CERTIFICATE
Page 201 and 202: A P P E N D I X Update databases be
Page 205 and 206: A P P E N D I X The status of a fil
Page 207 and 208: A P P E N D I X To apply the select
Page 209 and 210: A P P E N D I X You can select one
Page 211 and 212: A P P E N D I X You can select one
Page 213 and 214: G L O S S A R Y B L O C K I N G A N
Page 215 and 216: G L O S S A R Y H E A D E R The inf
Page 217 and 218: G L O S S A R Y L I S T O F W E B A
Page 219 and 220: G L O S S A R Y R O O T K I T An ap
Page 221 and 222: KASPERSKY LAB ZAO Kaspersky Lab sof
Page 223 and 224: INDEX A Anti-Banner list of blocked
Page 225 and 226: I N D E X notification types ......
show all

Kaspersky Internet Security 2012

Create successful ePaper yourself

Delete template?

Save as template?