Accreditation - Hartnell College!!

Institutional Self Evaluation – 12-05-12
allowing each Division program and service to ask additional ―service/program-specific‖
questions for use by specific services for continuous process and program improvement. By
the end of Fall 2011, the following services designed and launched student
assessment/efficacy instruments: Financial Aids, Admissions, Records, EOPS, and
Counseling Services. The balance of support service operations was scheduled to launch their
student evaluation instruments throughout Fall 2012.
The combination of these assessments, evaluations, surveys, and reviews has led to
substantive improvements in College and Division services, programs, delivery strategies,
and organizational structure. This is, indeed, a goal of sustainable, continuous process
improvement. Some improvements since the college‘s last Institutional self evaluation
include:
Moving Athletics and Physical Education from the Division of Student Affairs
to the Division of Academic Affairs to better ensure the academic success and
connectivity of these programs to the instructional area.
Consolidating admissions, records, and financial aid services and staff under
one new Dean position within the Division, allowing for even more
streamlined and continuous services to students, cross-training of front line
staff, and more integration of forms, processes, and services for these units.
The physical consolidation of core student services within our newest, most
centralized building on the Main Campus (the CALL Building). Students
benefitting from Admissions and Records, Financial Aid, Assessment, DSPS,
EOPS, CARE, CalWORKs, Counseling, Career Center, Transfer Center, the
Office of the Vice President for Student Affairs, and other services can be
served in one building location.
The redesign of employee job descriptions in A&R and Financial Aid services
in order to support a fluid ―one-stop‖ student service center and experience.
The creation and funding of ―student ambassadors‖ to assist students in line
for services to better direct them to appropriate service providers or to provide
them with direct assistance at that point of initial contact.
The merging of CalWORKs with EOPS/CARE has increased the efficiency of
all three programs to prevent duplication of services.
To ensure adequate and specific services directed towards veterans, the
college funded and created a Veterans Center which was opened Fall 2012.
The Center offers core college services and referral state and federal Veterans
Services.
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