strategic-management

112 DONALD L. CROOKS, ROBERT S. GOODMAN, AND JOHN BURBRIDGE
EXHIBIT 1 Wells Fargo Organizational Chart
Chairman
Dick Kovacevich
CFO
Howard Atkins
Wealth Management, Brokerage
& Retirement Services
David Carroll
Chief Risk and Credit Officer
Mike Loughlin
Technology and Operations
Avid Modjtabai
Card Services and
Consumer Lending
Kevin Rhein
Community Banking
Carrie Tolstedt
Source: www.wellsfargo.com.
• The only Standard & Poor’s “AAA” bank in the United States.
• Among the top 50 companies as ranked by Diversity, Inc.
• Retail Banker of the Year according to U.S. Banker
• Number-one commercial real estate lender [number of transactions]
• 18th among the world’s most valuable brands according to the Financial Times
Internal Issues
Vision and Ethics
President & CEO
John Stumpf
Office of Transition
Pat Callahan
Wholesale Banking
Dave Hoyt
Chief Auditor
Kevin McCabe
Home and Consumer Finance
Mark Oman
General Counsel
Jim Strother
“Our product: SERVICE. Our Value-added: FINANCIAL ADVICE. Our competitive
advantage: OUR PEOPLE.”
Wells Fargo provides banking, insurance, investments, mortgage, and consumer finance
services for more than 25 million customers through over 6,000 stores, the Internet, and
other distribution channels across North America and elsewhere internationally. The
company’s statement says, “We’re headquartered in San Francisco, but we are decentralized
so every local Wells Fargo store is a headquarters for satisfying all our customers’
financial needs and helping them succeed financially.”
Wells Fargo strives to be the number-one financial services provider in each of their
markets. As can be seen below, it has made great strides in that direction in the United States:
• Number-one small business lender
• Number-one agricultural lender
• Number-two debit card issuer
• Number-two prime home-equity lender
• Number-three mutual fund provider among U.S. banks