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[8] 2002 e-business-strategies-for-virtual-organizations

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Developing knowledge-based <strong>strategies</strong> <strong>for</strong> a <strong>virtual</strong> organization<br />

development. An innovative approach to customer interaction<br />

would have to be supported by a knowledge management<br />

system which fully leveraged community expertise. An asset<br />

sourcing strategy focused on efficient sourcing of components<br />

could be supported by a knowledge management strategy that<br />

maximized the individual supplier experience and was directed<br />

to tying in that company as a joint partnership.<br />

Reaching the third levels in all vectors would reflect a fully<br />

integrated <strong>virtual</strong> organization with an ‘in<strong>for</strong>mation rich’<br />

product and the highest degree of use of ICT. If we view this as<br />

the <strong>virtual</strong> culture of the organization then this needs to be<br />

articulated through the strategic positioning of the organization<br />

and its structural alliances as introduced in Chapter 3. It also<br />

needs to be supported by the knowledge management processes<br />

and the ICT. These relationships are depicted in a dynamic<br />

<strong>virtual</strong> organization change model as shown in Figure 7.3.<br />

7.10 Virtual change management<br />

Figure 7.3<br />

Virtual organizational<br />

change model (Burn and<br />

Barnett 2000)<br />

As previously discussed, the <strong>virtual</strong> organization has three<br />

choices <strong>for</strong> strategic direction, exploiter, explorer and innovator<br />

and these represent the entrepreneurial domain. The engineering<br />

and administrative domains are change factors that need to<br />

be integrated into the overall strategy and maintained in<br />

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