[8] 2002 e-business-strategies-for-virtual-organizations

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Contents 6 Globalization and e-business strategies for SMEs 110 6.1 Introduction 110 6.2 Developing infrastructures for global e-business 112 6.3 Strategic framework for managing a global SME business 114 6.4 The virtual strategic perspective 115 6.5 Choice of online business model 116 6.6 Transforming the SME environment 119 6.7 Virtual infrastructure management 119 6.8 Case studies 122 6.9 Mapping the transformation 127 6.10 Developing a strategic plan 127 6.11 The consultant engagement process 131 6.12 Summary 132 Appendix 1 – Case: Preparing to start on online business from scratch 133 Appendix 2 – DiBLOCKKA.com: Building a successful online business on the Internet 136 7 Developing knowledge-based strategies for a virtual organization 143 7.1 Introduction 143 7.2 Developing knowledge-based strategies for a virtual organization 143 7.3 Knowledge management – what it is and what it isn’t 144 7.4 Knowledge as an asset 147 7.5 Knowledge classification 148 7.6 Strategies for managing knowledge 152 7.7 Creating knowledge strategies 154 7.8 Dynamic strategies for virtual organizations 156 7.9 Knowledge management in the virtual organization 159 7.10 Virtual change management 161 7.11 Strategies for transition 162 7.12 Summary 165 8 Evaluating strategies for e-business change 167 8.1 Introduction 167 8.2 Coevolutionary strategies 168 8.3 e-business: opportunities and threats 170 8.4 Return on investment and risk analysis 172 vii
Contents viii 8.5 Development of the Balanced Scorecard (BSC) 175 8.6 Value measurement 179 8.7 Identifying the economics of e-business 180 8.8 Reviewing organizational readiness for change 182 8.9 Demonstrating the need for an action plan 184 8.10 Summary: evaluating strategies for e-business 186 9 Outsourcing, partnering and the virtual organization 187 9.1 Introduction 187 9.2 The PriceWaterhouseCoopers e-business staged model 188 9.3 The Alliance for Converging Technologies Model 191 9.4 Outsourcing 194 9.5 Strategic outsourcing, transformational outsourcing and tactical outsourcing 196 9.6 Strategic outsourcing and core competencies 197 9.7 Linking outsourcing to strategy 198 9.8 Leadership traits needed for outsourcing 200 9.9 Summary 201 10 e-business strategies in the virtual organization 204 10.1 Introduction 204 10.2 e-business and ERP 205 10.3 B2B fulfilment and operations 207 10.4 Customer orientation 210 10.5 Getting close to customers within e-hubs 214 10.6 Cosset the customer – web-based call centres 217 10.7 A framework for e-business change management 219 10.8 Analysing the change environment 220 10.9 Successful management of change 222 10.10 Summary 223 11 Creating virtual cultures for global online communities 225 11.1 Introduction 225 11.2 e-business cultures 226 11.3 Culture and the virtual organization 229 11.4 Community building 232 11.5 The customer as king 233
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Page 6 and 7: Contents Computer Weekly Profession
Page 10 and 11: Contents 11.6 The increasing power
Page 12 and 13: Computer Weekly Professional Series
Page 14 and 15: Authors’ Preface There are dozens
Page 16 and 17: Authors’ Preface model will there
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Page 20 and 21: 1 e-business and the virtual organi
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Page 24 and 25: Figure 1.2 e-business and the virtu
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Page 36 and 37: Characteristics of the virtual orga
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e-business models for virtual organ
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3.4 Models of efficient response e-
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Figure 3.4 Star alliance model e-bu
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Figure 3.6 Market alliance model Fi
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Figure 3.10 Virtual alliance framew
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Figure 3.11 Virtual organizational
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References e-business models for vi
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IS planning strategies for emerging
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Figure 4.1 The evolution of IS/IT p
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Figure 4.3 A framework for SISP (Wa
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Figure 4.4 Planning adopts a busine
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Figure 4.5 Interconnected ecologies
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Figure 4.6 The interrelationships b
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4.8 Conclusion IS planning strategi
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References IS planning strategies f
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Moving from e-business to i-busines
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Globalization and e-business strate
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Adoption and deployment of online i
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Table 6.1 Online business models On
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Figure 6.2 VIM strategy Globalizati
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7 Developing knowledge-based strate
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8 Evaluating strategies for e-busin
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Figure 8.2 Fitness landscapes Evalu
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Evaluating strategies for e-busines
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Table 8.1 Information economics - v
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Customer view Whatisour image? Eval
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Table 8.6 Matrix for preparing to m
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9 Outsourcing, partnering and the v
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Outsourcing, partnering and the vir
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Figure 9.2 Outsourcing, partnering
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9.9 Summary Outsourcing, partnering
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References Outsourcing, partnering
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e-business strategies in the virtua
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10.10 Summary e-business strategies
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11 Creating virtual cultures for gl
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Creating virtual cultures for globa
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Four stages of market evolution Mar
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Figure 11.4 The four paths of evolu
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References Creating virtual culture
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Advanced knowledge, see Knowledge A
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[8] 2002 e-business-strategies-for-virtual-organizations

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