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[8] 2002 e-business-strategies-for-virtual-organizations

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Figure 3.4<br />

Star alliance model<br />

e-<strong>business</strong> models <strong>for</strong> <strong>virtual</strong> <strong>organizations</strong><br />

Communications are direct between the specific state partnerships<br />

and may involve no other partner. These may choose to<br />

evolve into more complex structures with links of varying<br />

intensity <strong>for</strong>ming along a value.<br />

3.4.3 Star alliance model<br />

The star alliance is a core surrounded by satellite <strong>organizations</strong>.<br />

The core is typically a dominant player in the market on whom<br />

members rely <strong>for</strong> competency, expertise, or leads to customers.<br />

Such an alliance is commonly based around similar industries or<br />

company types. While this <strong>for</strong>m is a true network, typically the<br />

star or leader is identified with the <strong>virtual</strong> face (perhaps by<br />

brand ownership) and so is difficult to replace, whereas the<br />

satellites may have a far greater level of substitutability. Welldocumented<br />

examples of this configuration are given by the<br />

Swiss watch industry and the Italian shoe industry.<br />

Where the core controls communication channels a hierarchical<br />

communication structure may emerge, as evidenced by Recreational<br />

Equipment Inc. (REI). REI is an established outdoor gear<br />

and clothing cooperative mail-order <strong>business</strong> with 49 bricksand-mortar<br />

retail outlets across the USA. REI first considered<br />

the Internet as a channel <strong>for</strong> product in<strong>for</strong>mation, in response to<br />

customer requests, in 1995. Now the biggest outdoor store on<br />

the Internet, REI.com is the company’s <strong>virtual</strong> face which<br />

features more than 10 000 products displayed in a 100-page<br />

catalogue. REI recently moved a step further by creating an<br />

online store offering special deals that have no store counterpart.<br />

This online resource has been a benefit not just <strong>for</strong> the online<br />

45

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