Trust Board Febuary 2010 - Sandwell & West Birmingham Hospitals

MINUTES
approved as true and accurate reflections of discussions held
5 Update on actions from previous meetings SWBTB (12/09) 257 (a)
The updated actions list was reviewed. There were noted to be no outstanding
actions requiring escalation.
Mr Adler noted that the action concerning naming of the new hospital, which was
marked as for completion in the future, was included on the agenda of the
meeting, therefore it was agreed that this item should be closed.
6 Questions from members of the public Verbal
There were no members of the public in attendance at the meeting.
7 Listening into Action update
SWBTB (1/10) 014
SWBTB (1/10) 014 (a)
SWBTB (1/10) 014 (b)
Mrs Sally Fox joined the meeting to update the Board on the progress with and the
future plans for the ‘Listening into Action’ initiative.
Mrs Fox outlined the various areas of the Trust that had participated in ‘Listening into
Action’, which was noted to cover the majority of the organisation. A key use of
‘Listening into Action’ was reported to be in managing change within the
organisation.
Mrs Fox reminded the Board that the ‘Listening into Action’ facilitator role was time
limited and therefore consideration had been given to the plans to ensure that the
momentum of the initiative is maintained and sustained beyond the expiry of this
role. It was proposed that a network of ‘Listening into Action’ leads be established
to champion the work across the Trust. A communications programme for the work,
including the production of a DVD, is also planned as part of a suite of tools for
managers using ‘Listening into Action’. A celebration to mark the second
anniversary of the introduction of ‘Listening into Action’ was proposed.
Mrs Hunjan highlighted the need to identify internal capacity to continue
embedding the approach and ensuring that all areas of the Trust are supported in
their use of ‘Listening into Action’. Mr Trotman added that staff may become
cynical if there is an obvious lack of progress on matters that were agreed as
needing to be delivered as an outcome of the ‘Listening into Action’ work.
It was suggested that the approach to engagement should be built into the
appraisal process, whereby managers are required to demonstrate their
involvement and support for ‘Listening into Action’.
Mr Cash asked how the funding for the continuation of ‘Listening into Action’ would
be made available. Mrs Fox advised that the initial funding for the work had been
provided by the Strategic Health Authority, therefore a case could be made to
extend the funding if deemed appropriate.
The Trust Board approved the proposed future approach to ‘Listening into Action’. It
was agreed that the recommendations should be transformed into an action plan
that would be considered at a future meeting.
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