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Bitdefender Antivirus Pro 2011

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BitDefender <strong>Antivirus</strong> <strong>Pro</strong> <strong>2011</strong><br />

Error<br />

Description&Solution<br />

2. Run the uninstall tool using administrator privileges.<br />

3. Restart your computer.<br />

4. Start the setup wizard again to install BitDefender.<br />

The BitDefender product is You are trying to install BitDefender on an unsupported<br />

not compatible with your operating system. Please check the “System<br />

operating system. Requirements” (p. 2) to find out the operating<br />

systems you can install BitDefender on.<br />

If your operating system is Windows XP with Service<br />

Pack 1 or without any service pack, you can install<br />

Service Pack 2 or higher and then run the setup wizard<br />

again.<br />

The installation file is If you get such an error, you are trying to run an<br />

designed for a different incorrect version of the installation file. There are two<br />

type of processor. versions of the BitDefender installation file: one for<br />

32-bit processors and the other for 64-bit processors.<br />

29.1.2. Failed Installation<br />

There are several installation fail possibilities:<br />

To make sure you have the correct version for your<br />

system, download the installation file directly from<br />

www.bitdefender.com.<br />

● During installation, an error screen appears. You may be prompted to cancel the<br />

installation or a button may be provided to run an uninstall tool that will clean up<br />

the system.<br />

Note<br />

Immediately after you initiate installation, you may be notified that there is not<br />

enough free disk space to install BitDefender. In such case, free the required amount<br />

of disk space on the partition where you want to install BitDefender and then<br />

resume or reinitiate the installation.<br />

● The installation hangs out and, possibly, your system freezes. Only a restart<br />

restores system responsiveness.<br />

● Installation was completed, but you cannot use some or all of the BitDefender<br />

functions.<br />

To troubleshoot a failed installation and install BitDefender, follow these steps:<br />

Troubleshooting 116

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