Bitdefender Antivirus Pro 2011

BitDefender Antivirus Pro 2011
29.6. My Computer Is Not Connected to the Internet. How Do
I Update BitDefender?
If your computer is not connected to the Internet, you must download the updates
manually to a computer with Internet access and then transfer them to your
computer using a removable device, such as a flash drive.
Follow these steps:
1. On a computer with Internet access, open a web browser and go to:
www.bitdefender.com/site/view/Desktop-Products-Updates.html
2. In the Manual Update column, click the link corresponding to your product and
system architecture. If you don't know whether your Windows is running on 32
or 64 bits, please refer to “Am I Using a 32 bit or a 64 bit Version of Windows?”
(p. 138).
3. Save the file named weekly.exe to the system.
4. Transfer the downloaded file on a removable device, such as a flash drive, and
then to your computer.
5. Double-click the file and follow the wizard.
29.7. BitDefender Services Are Not Responding
This article helps you troubleshoot the BitDefender Services are not responding
error. You may encounter this error as follows:
● The BitDefender icon in the system tray is grayed out and a pop-up informs you
that the BitDefender services are not responding.
● The BitDefender window indicates that the BitDefender services are not
responding.
The error may be caused by one of the following conditions:
● an important update is being installed.
● temporary communication errors between the BitDefender services.
● some of the BitDefender services are stopped.
● other security solutions running on your computer at the same time with
BitDefender.
● viruses on your system affect the normal operation of BitDefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be temporary.
Troubleshooting 120