Bitdefender Antivirus Pro 2011

BitDefender Antivirus Pro 2011
31.2. Asking for Help
The Troubleshooting and Getting Help section provides you with the necessary
information regarding the most frequent issues you may encounter when using this
product.
If you do not find the solution to your problem in the provided resources, you can
contact us directly:
● “Contact Us Directly from Your BitDefender Product” (p. 132)
● “Contact Us through Our Online Knowledge Base” (p. 133)
Important
To contact the BitDefender Customer Care you must have your BitDefender product
activated. For more information, please refer to “Registration and My Account” (p.
44).
Contact Us Directly from Your BitDefender Product
If you have a working Internet connection (Internet access), you can contact
BitDefender for assistance directly from the product interface (program window).
In order to ask for help, you can use the Integrated Support available in the product.
To use the Integrated Support, follow these steps:
1. Open BitDefender.
2. Click the Help and Support link, located in the bottom-right corner of the
window.
3. You have two options now:
● Launch a search in our database for the information you seek.
● Select the department, according to the issue encountered.
Customer service deals with purchasing, licenses, refunds, or renewal.
Technical support covers issues related to the product itself, and its
functionality.
Fight against malware addresses viruses related issues.
4. Read the relevant articles or documents and try the proposed solutions.
5. If the solution does not solve your problem, use the link in the article to launch
the Support Tool.
6. Enter your e-mail address, select the department and write a short description
of the problem.
Click Next.
Support 132