Bitdefender Antivirus Pro 2011
Bitdefender Antivirus Pro 2011
Bitdefender Antivirus Pro 2011
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BitDefender <strong>Antivirus</strong> <strong>Pro</strong> <strong>2011</strong><br />
33. Useful Information<br />
This chapter presents some important procedures that you must be aware before<br />
starting to troubleshoot a technical issue.<br />
Troubleshooting a technical situation in BitDefender requires a few Windows insights,<br />
therefore the next steps are mostly related to the Windows operating system.<br />
33.1. How Do I Remove Other Security Solutions?<br />
The main reason for using a security solution is to provide protection and safety for<br />
your data. But what happens when you have more than one security product on<br />
the same system?<br />
When you use more than one security solution on the same computer, the system<br />
becomes unstable. The BitDefender <strong>Antivirus</strong> <strong>Pro</strong> <strong>2011</strong> installer automatically detects<br />
other security programs and offers you the option to uninstall them.<br />
If you did not remove the other security solutions during the initial installation, follow<br />
these steps:<br />
● For Windows XP:<br />
1. Click Start, go to Control Panel and double-click Add / Remove programs.<br />
2. Wait a few moments until the list of installed software is displayed.<br />
3. Find the name of the program you want to remove and select Remove.<br />
4. Wait for the uninstall process to complete, then reboot your system.<br />
● For Windows Vista and Windows 7:<br />
1. Click Start, go to Control Panel and double-click <strong>Pro</strong>grams and Features.<br />
2. Wait a few moments until the installed software list is displayed.<br />
3. Find the name of the program you want to remove and select Uninstall.<br />
4. Wait for the uninstall process to complete, then reboot your system.<br />
If you fail to remove the other security solution from your system, get the uninstall<br />
tool from the vendor website or contact them directly in order to provide you with<br />
the uninstall guidelines.<br />
33.2. How Do I Restart in Safe Mode?<br />
Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems<br />
affecting normal operation of Windows. Such problems range from conflicting drivers<br />
to viruses preventing Windows from starting normally. In Safe Mode only a few<br />
applications work and Windows loads just the basic drivers and a minimum of<br />
Useful Information 137
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