TVG-Series System Guide v1-4 - SerVision

SerVision
TVG System Guide
Troubleshooting
This section contains a list of common problems and suggestions for finding solutions. If you cannot solve a
problem you are having with the unit, please contact technical support.
NOTE:
The technical support representative may ask you for the serial number of your unit. The serial number
appears on the sticker on the underside of the unit, and is labeled S/N.
1. Problem:
After modifying configuration settings and restarting the TVG, the unit cannot be accessed.
Solution:
Disconnect the power supply from the unit and then reconnect it.
Additional information: Resetting the Unit, page 161
2. Problem:
The firmware update process did not complete properly, and the TVG unit cannot be accessed.
Solution:
Disconnect the power supply from the unit and then reconnect it. If the LED on the front of the unit flashes
orange once when it starts up and then displays as a solid green (and is not flashing), reinstall the firmware
using the Catch Boot operation. If the LED displays as a solid orange, or does not flash orange once before it
becomes a solid green, contact your distributor.
Additional information: Catch Boot Operation, page 156
3. Problem:
The unit can be accessed by PCs that are connected to the LAN, but not by remote client devices.
Solutions:
•• Check that the relevant network settings are correct.
Additional information: LAN Settings, page 38; Modem, page 40; W iFi, page 46
•• Check the firewall settings of the network gateway (router); ensure that the required port is open for
incoming connections and that the port is forwarded correctly.
Additional information: Ports, page 19
4. Problem:
A connection to a cellular network cannot be established.
Solutions:
• Ensure that all of the connection parameters are defined correctly in the Modem Configuration screen.
• If you are using a GSM modem, check if the SIM card is PIN-protected. If it is, ensure that the correct
PIN is entered in the Modem Configuration screen.
• Contact your cellular provider to ensure that the modem settings are correct and the line is active.
Troubleshooting 165