TVG-Series System Guide v1-4 - SerVision

SerVision
TVG System Guide
• If LCP is enabled, try disabling it.
Additional information: Modem, page 40.
5. Problem:
A username and/or password that can be used to access the unit’s configuration utility are not known.
Solution:
Restore the factory settings to the unit and then reconfigure it.
Additional information: Restoring Factory Settings, page 162
6. Problem:
Only the Client option appears in the Main Menu.
Solution:
You have logged in using a username for which only client permissions are selected. Login using a username
for which configuration permission is selected.
Additional information: Authentication, page 57; Connecting through the Configuration Utility, page 134
7. Problem:
When client applications attempt to connect to the unit, an "Authentication failed" error is displayed in the
client.
Solution:
Ensure that the client application is configured with a username for which client permissions are selected.
Additional information: Authentication, page 57
8. Problem:
TV-Out does not appear in the Main Menu.
Solution:
•• Contact your vendor for support.
9. Problems:
•• Video does not display properly in the client application:
•• You cannot see any video.
•• The video image is distorted.
•• The frames flow upwards constantly.
•• A horizontal black stripe appears near the bottom of the client video display.
Solution:
The system is not configured for the proper video format. Ensure that video format used by the camera (PAL
or NTSC) is selected in the General System Settings screen.
Additional information: Configuring General System Settings, page 21 (in particular, on the Video Mode
field, see page 22)
Troubleshooting 166