TVG-Series System Guide v1-4 - SerVision

SerVision
TVG System Guide
•• In the System Diagnostics screen (or the System screen), check the HD Size and HD Model. If the
size is 0 or the model is incorrect, there may be a problem with the storage media. Contact your vendor.
13. Problem:
Additional information: System Statistics, page 140
The unit is connected to a LAN but cannot be accessed through the LAN.
Solutions:
•• Ensure that the Ethernet (network) cable is fully inserted into the Ethernet Out connector on the rear
panel of the TVG unit.
Additional information: Please refer to the unit’s installation guide for information about connecting the
unit to a network.
•• Check whether the LEDs on the rear panel of the unit are blinking. If they are not, replace the Ethernet
cable that connects the unit to the LAN.
• On MVG and UVG units, make sure the router is enabled.
Additional information: LAN Settings, page 38
• On MVG and UVG units, ensure that the short Ethernet cable connecting the video gateway component
of the TVG to the unit’s router is properly inserted into both connectors (the top-most Ethernet connector
on the right and the Ethernet connector immediately below it).
• On MVG and UVG units, if both Ethernet cables are functional and properly inserted into their
connectors but the LEDs on the rear panel of the unit are not blinking, contact technical support.
•• Replace the Ethernet cable that connects the unit to the LAN.
•• Contact technical support.
14. Problem:
The Power LED on the front panel of the unit lights up, but the unit cannot be accessed by any external
devices.
Solutions:
•• Ensure that you are using the power supply cable that came with the unit. (If you use certain types of
incompatible power supply cables, the power LED will light up, but the unit will not have sufficient
power to perform any other functions. For example, be sure not to use the cable from an HVG 200 unit
with an HVG 400, a UVG 400, or a CVG.)
•• Restart the unit and observe the Power LED on the front panel. The normal power-up sequence includes a
number of flashes: The LED starts out green, flashes orange, turns green again, flashes five times, and,
finally, when the start-up process is completed and the unit is operating normally, blinks every second.
•• If the unit completes part of the start-up sequence and then restarts without completing the process, try
reinstalling the firmware using Catch Boot.
Additional information: Catch Boot Operation, page 156
•• If the unit completes the entire start-up sequence and then restarts, try restoring the factory settings.
Additional information: Restoring Factory Settings, page 162
•• If the LED displays as a solid green at power-up, or displays as a solid green and then a solid orange but
does not flash, the unit is unusable. Contact your vendor for additional assistance.
Troubleshooting 168