TVG-Series System Guide v1-4 - SerVision

SerVision
TVG System Guide
10. Problems:
•• Video of events that was supposed to be uploaded to an AVV server automatically (by means of the AVV
feature) does not appear there.
•• A link to video that was uploaded to an AVV server appears in an e-mail notification, but when you click
the link, the browser cannot find the file. The browser returns an error message – for example, “http error
404,” "The webpage cannot be found," or "Not Found."
Solutions:
•• Ensure that the port forwarding and firewalls of the external networks and of the FTP server’s network are
configured to permit communication on the specified port.
•• Ensure that the AVV configuration settings are correct.
•• Wait a few minutes. Video of an event is only uploaded after the event ends. Processing and uploading
also take some time. When the event is successfully uploaded, you will receive an additional e-mail
telling you that the upload ended and including the same link. Click the link in this e-mail and the file
should be available on the AVV server.
•• If the camera is set to record by event, ensure that the sensor (VMD, sensor, activator) triggering the AVV
is defined as a trigger for recording in the camera’s configuration.
Additional information: Automatically Uploading Video to an AVV Server, page 64; Configuring Video
Recording, page 96
11. Problem:
The standard video quality settings do not work well with a client application.
Solutions:
•• In the video recording settings, select Enable Advanced Settings, and customize the bitrate and
framerate. The customized settings will now be available in client applications for live as well as
recorded video.
Additional information: Video Recording Settings, page 96
•• Contact technical support for information about customizing stream properties.
12. Problem:
The unit does not record video even though it is configured to do so, or video that was recorded by the unit
cannot be accessed by any of the client applications.
Solutions:
•• Ensure that the unit time and the time zone are correct.
Additional information: Setting the Unit Time, page 33
•• In the System Diagnostics screen, check the System Clock status. If the status is “Error,” try resetting
the clock manually. If that does not solve the problem, contact technical support.
Additional information: System Statistics, page 140; Setting the Unit Time, page 33
•• If you have configured the unit for event-triggered recording, ensure that at least one sensor is selected as
a trigger, that the selected sensors are functioning properly, and that one or more of the sensors detected
events during the time period from which you attempted to view recorded video.
Additional information: Configuring Video Recording, page 96
Troubleshooting 167