Interim Report - Introduction - EASA

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INTERIM REPORT – DATA SUMMARY AND ANALYSIS <strong>EASA</strong>.2009.OP.21 Fluid manufacturers Governmental Environmental Agencies Airport User's Committee National Authority Other Service Providers Airline Alliance Aerodrome Your ow n Company (HQ) Individual Airline customers IATA DAQCP 11% 13% airsight GmbH - 29 - 0% 2% 2% 6% 9% 70% 81% 83% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Figure 19: Organisation conducting audits of the de-icing / anti-icing service providers Based on the same data, external audits are conducted systematically by the airlines, indirectly through IATA DAQCP (“pool-audit”, 83%) or directly by individual airlines (81%). The involvement of the aerodrome and the national authorities remains minimal. IATA DAQCP audits are conducted on an annual basis. These audits, conducted worldwide by a pool of selected auditors, are very comprehensive and standardised. The audit questionnaires are aligned with AEA recommendations, and their results (including potential non-resolved findings) are published to DAQCP members. Individual airlines also conduct their own audits, either because they are not members of DAQCP, or possibly to follow national regulations (e.g. FAA) or internal quality management requirements. It is of interest that European airline members of the DAQCP often conduct their own independent audits (e.g. Air Berlin). According to the service providers, these audits are in most cases “pro-forma” (possibly specific to ensure the implementation of an airline specific requirements), and less comprehensive than DAQCP audits. The number of audits conducted on a service provider per year depends on the number of airlines serviced. Figure 20 shows the number of yearly audits conducted on service providers 15 . While the number of audits remains reasonable for most service providers operating at small and medium aerodromes, some operators at large international aerodromes are audited by more than 20 airlines per season (e.g. Frankfurt Main and Zurich Airport). 15 Service Provider Questionnaire – Question 6.1: How many audits are conducted by other organisations on your de/anti-icing operation?
INTERIM REPORT – DATA SUMMARY AND ANALYSIS <strong>EASA</strong>.2009.OP.21 Number of responses received from service providers 25 20 15 10 5 0 Less than 3 3 to 5 6 to 9 10 to 19 More than 20 Figure 20: Number of audits conducted per annum on service providers Meeting the demands of many audits can be expensive and time-consuming, as well as confusing. During interviews, these latter service providers (who are subjected to frequent auditing activity as mentioned above) expressed interest in the harmonisation of airline audits to avoid duplication and simplify matters. airsight GmbH - 30 -
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