Untitled - Ministerstwo Rozwoju Regionalnego

Feauteres of services
provided and those of
the competition
New concept
service (Aspect 1)
Organisational
capacity
Marketing and
logistic capacity
Application of
new
technologies
New way of service
delivery (Aspect 3)
Skills and attitudes of company
employees and competitors
New plane of cooperation
with the client
(Aspect 2)
Employee
capabilities and
managing them
Features of
present and
potential clients
Fig. 12. Aspects of service innovation
Source: P. den Hertog, Co-producers of innovation: on the role of knowledge-intensive business services in innovation.
in: Productivity, Innovation and Knowledge in Services. New Economic and Socio-Economic Approaches,
ed. J. Gadrey, F. Gallouj, Edward Elgar, Cheltenham / Northampton, MA, 2002, p. 226.
vation services are becoming determinants of innovation in production. We can
identify four main aspects of innovative behaviour in services (see Fig. 12):
– new concept of services;
– new plane of cooperation with the client;
– new system of service provision;
– application of new technologies.
The shaping of innovation policy in transport should account for model solutions
in innovation policy. Successful support for innovation activity of enterprises,
including operation on the TL market, requires relevant instruments
which facilitate the overcoming of innovation barriers faced by companies 67 . The
major factors hindering innovative measures of enterprises include barriers:
– resulting from the development level, structure and nature of the economy;
67 Contemporary innovation policy pays considerable attention to the small enterprise sector,
which does not exclude big entities from benefiting from assistance and effects of the innovation
policy. However, the aid to SMEs derives from the necessity to compensate for market and regulatory
imperfections, which cause many limitations and barriers diminishing the innovation capacity
of companies. For this reason the innovation policy of the state focuses on building an environment
of partners for small enterprises involved in innovation and in this way reducing barriers to their innovation
activity. (More K.B. Matusiak (ed.): op. cit., p. 119).
69