ACS Assessor Guide - Security Industry Authority

More documents

Recommendations

Info

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 5Criteria 5 – Resources5.2.3 Control rooms/response rooms are designed, fitted and equipped in a manner appropriate to purpose.Required Achievement LevelThe organisation has determinedthe design, construction, layoutand equipment requirements fortheir control rooms/ responserooms.The level of design, construction,layout and equipment is directlyrelated to risks associated withcustomer contracts.The control rooms / responserooms are appropriatelyconstructed to ensure physicalsecurity, safety and integrity, forthe protection of employees andthe safeguarding of customerrecords and property.Where the controlrooms/response rooms areoutsourced, the organisationensures that the controlrooms/response rooms are fit forpurpose.All aspects of the previouscolumn plus:Improvements to design,construction, layout and equipmentare implemented where new oramended contracts increase the riskto physical security, safety andintegrity of employees and/or tocustomer records and propertyAll aspects of the previouscolumn plus:The control rooms/ responserooms are designed is accordancewith good ergonomic practice.The following should be factoredinto the design: Architectural factors Design and layout of individualwork stations Arrangement of monitors Design of control panels Seating Environmental factorsAll aspects of the previouscolumn plus:The structure of the controlrooms/ response rooms canwithstand possible major hazardevents. Such as:Vapour Cloud Explosions(VCEs)Boiling Liquid ExpandingVapour Explosions (BLEVEs)Pressure burstsExothermic reactionsToxic gas releasesFires, including pool fires, jetfires, flash fires and fire balls.108The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 55.2 An SIA Approved Contractor can demonstrate that it has the required premises, procedures and equipment to conduct business effectively.5.2.3 Control rooms/response rooms are designed, fitted and equipped in a manner appropriate to purpose.Please refer to the Glossary in section 5, for a definition of: Control room Response roomClarification:The requirements for a ‘control room’ in terms of the manned guarding, key holding andCCTV sectors are clearly laid down in the relevant British Standards. For other sectors thespecifications of a control room do not have to be so stringent. For example, the ‘controlroom’ for sectors such as Door Supervision and Vehicle Immobilisation could simply be anarea within the ‘head office’ where phone calls from operatives are taken. However it mustbe ‘fit for purpose’. Given the definition of a control room in the glossary the assessor needsto make a judgement call, if the facilities being used by the applicant organisation, aresufficient given the size and nature of the business.This is of particular importance where the applicant organisation conducts their businesssolely through a mobile phone, as is the case for some Vehicle Immobilisation companies.The assessor must be satisfied that the procedures in place are adequate to ensure the safetyof employees in an emergency situation, that issues can be recorded and monitored.Assessors will need to ensure that where companies outsource their control room theyensure it is adequate equipped and operated. This could be achieved through second partyaudit, management visits or through purchase of accredited control room services, forexample.Linkages with other Indicators:1.2.3 Procedures have been defined to ensure compliance to working standards or ‘codes ofpractice’ and are fully implemented.2.2.1 There is a sound plan to ensure continuity of service delivery.2.4.3 Defined and implemented incident procedures exist.2.4.5 Procedures exist to ensure the attendance of employees on customer sites.6.3.3 A health and safety policy and supporting procedures exist and are implemented.6.1.9 Roles and responsibilities are defined for all employees.6.2.2 All employees are trained to the required standard.7.1.1 Leaders can demonstrate, relevant to sector, knowledge of the legislative framework,common law, working practice, and industry standards/codes of practice.7.1.2 Leaders are involved in the development and implementation of all policies andprocedures.9.6.1 The regular review of performance against success factors and key financial indicatorscritical to the business.Ref: ISO9001; BS7958; BS7499; BS7984109The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
Page 10 and 11:
ACS Assessor GuideSection 2 - Appro
Page 13 and 14:
ACS Assessor GuideSection 3 - Overa
Page 15 and 16:
ACS Assessor GuideSection 3 - Overa
Page 17 and 18:
Approved Contractor SchemeAssessor
Page 19 and 20:
ACS Assessor GuideSection 4 - Crite
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60: ACS Assessor GuideSection 4 - Crite
Page 109: ACS Assessor GuideSection 4 - Crite
Page 161 and 162:
Page 163 and 164:
Page 165 and 166:
Page 167 and 168:
Page 169 and 170:
Page 171 and 172:
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
Page 205 and 206:
Page 207 and 208:
Page 209 and 210:
Page 211 and 212:
Page 213 and 214:
Page 215 and 216:
Approved Contractor SchemeAssessor
Page 217 and 218:
ACS Assessor GuideSection 5 - Gloss
Page 219 and 220:
ACS Assessor GuideSection 5 - Gloss
show all

ACS Assessor Guide - Security Industry Authority

Create successful ePaper yourself

Delete template?

Save as template?