ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 77.4 An SIA Approved Contractor can demonstrate that the leaders develop and implement an effective management system that continually improves theorganisation and its performance.7.4.3 Leaders recognise individual and team efforts.Clarification:Recognition of staff does not necessarily have to be in terms of financial reward. Other formsof recognition may be regarded as effective motivation.The type and level of recognition will be dependent on the size of the applicant organisation.For example it is easier for the ‘top man’ of a small applicant organisation to recogniseindividuals than that of a larger applicant organisation.Where recognition is on an informal basis (verbal and/or individual basis) it is important forthat the applicant organisation can evidence deployment throughout the organisation.Organisations must be able to provide examples to the assessor of where individual and/orteam performance has been recognised.Linkages with other Indicators:Leadership links to all other criteria within the ACS Standard. Without the direction of theleaders an organisation would not have policies and procedures in place to achieve therequirements of the ACS Standard.Examples could include: employee of the month; awards also for Outstanding Improvement, Best NewStarter, Long Service Award, and Best Turned out Employee verbal praise during discussions or visits to customer sites. letters of commendation detail in staff newsletters bonus schemes or vouchersGood practice: Customer of the year letters of praise from customers are published within the company,Christmas parties/gifts. Birthday cards for staff. Long term service awards. Employee of theyear award/dinner. Free company shares awarded; long service awards.187The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.