ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.1 An SIA Approved Contractor can demonstrate that it manages its human resources through clear policies and procedures.6.1.9 Roles and responsibilities are defined for all employees.Clarification:SIA licensing should be taken into account when defining roles and responsibilities of allemployees. In particular the boundaries of their roles must be clear in order to preventthem inadvertently moving into licensable activities e.g. Security guards working near licensedpremises or at events, security guards who operate CCTV that could include PSS CCTV,people not usually working in licensable roles such as cleaners or receptionists who regularlyhave to cover for a licensable person.In smaller applicant organisations there may be fewer defined roles with responsibilitiesassigned to few people or in some case one individual.Within larger organisations roles and responsibilities should be very clearly defined especiallywhere there may be specific roles and responsibilities for each customer site or whereemployees move between sites.Everyone in the applicant organisation should understand their own role and responsibilitiesand how they fit into the organisations structure.For companies providing security to events- refer towww.sia.homeoffice.gov.uk/Pages/licensing-events.aspx for the most up-to dateguidance.Linkages with other Indicators:1.2.2 Goals, objectives and targets are clearly visible for all levels of the organisation.2.3.1 The organisation understands its customers’ requirements.2.4.3 Defined and implemented incident procedures exist.3.1.1 Purchasing procedures have been identified and are implemented.4.2.3 A clear ‘fit and proper’ management structure with defined and understood authoritylevels is in place.9.4.1 The regular review of performance against responses from employee opiniongathering.Ref: BS7958; BS7499; BS7872; BS7984133The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.