ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 1Criteria 1 – Strategy1.2 An SIA Approved Contractor can demonstrate clear policies for the delivery of service to required standards.1.2.3 Procedures have been defined to ensure compliance to working standards or ‘codes of practice’ and are fully implemented.Required Achievement LevelThe organisation has decided todeliver customer serviceaccording to internally agreedstandards.The organisation is committed todelivering a quality service to itscustomers that is based onestablished high standards or a‘code of practice’.Where a British Standard Code ofPractice exists for a particularindustry sector (as determined bythe SIA) organisations seekingapproval for the sector shouldwork to it. Any deviation from therecommendations of a particularCode of Practice should be justified.All aspects of the previouscolumn plus:All employees are aware thestandards or code of practice andthe necessity to meet therequirement.They are understood andimplemented throughout theorganisation.There is an implementedprogramme of regular internalaudits to ensure full compliance.All aspects of the previouscolumn plus:There is an implementedprogramme of regular externalaudits to ensure full compliance.All aspects of theprevious column plus:The organisation participates inthe development of privatesecurity industry code(s) ofpractice.Employees responsible for servicedelivery are aware they mustdeliver to these standards. Theyhave been implemented in servicedelivery areas.A process for checking complianceexists.26The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.