ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 1Criteria 1 – Strategy1.2 An SIA Approved Contractor can demonstrate clear policies for the delivery of service to required standards.1.2.2 Goals, objectives and targets are clearly visible for all levels of the organisation.Required Achievement LevelGoals, objectives and targets areset at a high level within theorganisation.Goals, objectives and targets are setat a high level within theorganisation.They cover the financial and servicedelivery aspects of the organisation.Employees are aware of the goals,objectives and targets that affecttheir area of service delivery.Goals, objectives and targets arediscussed with individuals.There is a link between the goals,objectives and targets of individualemployees and the organisationsoverall objectives.They cover the financial, servicedelivery and employee aspects ofthe organisation.Employees are aware of how theirindividual goals and objectives arelinked to the organisations overallobjectives.Goals, objectives and targets can betraced down through theorganisation.They are developed throughdiscussions with the employeeresponsible for their achievement.There is a clear link with the role,purpose or mission and plans tomaintain and/or develop thebusiness.They cover all aspects of theorganisation such as financial,service delivery, employee andreputation.24The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.