ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.2 An SIA Approved Contractor can demonstrate that it trains and develops its people to deliver customer satisfaction and added value, to an agreedstandard.6.2.1 All employees have training plans and records.Clarification:The training required to obtain an SIA Licence would be considered as professional andvocational training for the purpose of this Indicator. Any further professional training shouldbe recorded according to the ACS Standard.If an employee is already licensed when employment starts it is possible that the fulltraining records may not be known. In this case it is reasonable for the assessor to testthat the applicant organisation is aware of when the licence and any required retrainingwas due for renewal.Ref: ISO9001; BS7960; BS7958; BS7499; BS7984Good practice: Organisations deploying close protection staff s maintain records of first aid certificatesand monitor the need for renewal.Linkages with other Indicators:2.3.1 The organisation understands its customers’ requirements.5.1.4 Personnel records and other key information are maintained in accordance tolegislative requirements.6.1.2 Defined employee training, development and improvement policy and procedures arein place, implemented and communicated.6.2.2 All employees are trained to the required standard.6.2.3 All supervisors are trained to the required standard for their role.6.2.4 The organisation ensures the minimum competence of staff is maintained.6.2.5 Assignment specific training/induction/information is given6.4.1 A process for the appraisal of employee performance is in place and is implemented.6.4.2 Self learning and improvement is encouraged.6.4.3 The organisation develops employees especially those with leadership potential.9.3.1 The regular review of performance against key employee performance indicators.9.4.1 The regular review of performance against responses from employee opiniongathering.139The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.