ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.1 An SIA Approved Contractor can demonstrate that it manages its human resources through clear policies and procedures.6.1.11 An induction pack/training including an introduction to policies and procedures exists.Clarification:The presentation and layout of an induction pack is not a key feature although it would beexpected that a larger applicant organisation would have a more standard ‘brochure’ styleapproach. It is essential however that the key items listed in the ACS Standard are includedin the pack.Where organisations tend to focus on individuals training needs the following links provideuseful information www.skillsforsecurity.org.uk or The Security Institute:www.security-institute.orgRef: BS7499; BS7984Linkages with other Indicators:2.4.4 All procedures are regularly reviewed.7.1.1 Leaders can demonstrate, relevant to sector, knowledge of the legislative framework,common law, working practice, and industry standards/codes of practice.7.3.1 Leaders have developed a set of high values or codes of ethics that are implementedthroughout the organisation.9.3.1 The regular review of performance against key employee performance indicators.9.4.1 The regular review of performance against responses from employee opiniongathering.Good practice: It would be considered good practice if the information is provided in such a manner as tobe easily used as a reference source for employees. Some organisations have developed e-learning induction and refresher packages for staff. Regular performance review or monitoring, post induction to reinforce key issues. Inclusion of information on the SIA, licensing, the ACS standard and LDN. Simulation facilities (e.g. a control room, a bank counter) for new staff to develop newskills in a safe environment. The organisation issues an induction workbook that is completed over a 3month period to ensure understanding of key policies and procedures.137The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.