ACS Assessor Guide - Security Industry Authority

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ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 9Criteria 9 – Results9.5.2 Key measures are used to indicate reputation within the local community.Required Achievement LevelThe reputation of the organisationwithin the local community is notmonitored.There are some examples ofpositive feedback from the localcommunity.All aspects of the previouscolumn plus:The organisation maintains a goodreputation within the localcommunity.All aspects of the previouscolumn plus:The organisation encourages andacts upon individual feedback.The organisation actively seeksfeedback from the police and otherrelevant authorities on itsperformance in upholding thereputation of the security industry.All aspects of theprevious column plus:The organisation measures itsreputation within the localcommunity, police and otherrelevant authorities byconducting opinion gatheringexercises on a regular basis.208The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 99.5 An SIA Approved Contractor can demonstrate that it measures and improves performance against key indicators for the way in which it supports thecommunity and the environment in which it operates.9.5.2 Key measures are used to indicate reputation within the local community.Clarification:The Assessor should encourage applicant organisations to consider measuring some of theactivities conducted in Indicator 8.1.2.Examples could include: relationships with relevant authorities, local media, local community. ethical behaviour e.g. poaching contracts from other security providers. impact on local economies e.g. reduction in crime levels. nuisance and harm from the organisation’s operation. E.g. speed of response to audiblealarms in residential areas.Test:Discussion with Managing Director and where applicable other management personnel suchas the Quality Manager as to what measures are maintained and the outcomes achieved.Review of results provided.Linkages with other Indicators:3.4.2 An approach to the management of consumer contact is in place and implemented.8.1.2 Activities to promote and improve the reputation of the private security industry withthe local community and with customers are planned and implemented.209The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
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ACS Assessor Guide - Security Industry Authority

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