ACS Assessor Guide - Security Industry Authority

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ACS Assessor GuideSection 5 – GlossaryCritical Success FactorsOutcomes that an organisation needs to achieve in order to attain its mission. They usually relate to all aspects of the business such as financial, employees, customers etc. and haveperformance indicators that can be monitored supporting their achievement.CustomerThe person or organisation that contracts with the security provider for the delivery of security services.DeploymentThe extent to which an approach is applied in addressing the requirements of the standard. Deployment measures whether the standards are actually being applied in the workplace across all ofthe sites and work units in the organisation.EffectiveIt asks the question “how well a process or measure addresses its intended purpose?” Determining effectiveness requires the evaluation of how well a need is met by the approach taken and itsdeployment or by the measure used.GoalsA future condition or performance level that one intends to attain. Goals can be both short-term and long-term. Goals are ends that guide actions. Quantitative goals, or targets, include anumerical point or range.Head OfficeThe term used to describe the main operational base for the company. For very small organisations this may be a room within the Owners home. However, whatever is used or where ever the‘head office is based it must be fit for the purpose it is serving.InspectionThe careful examination and scrutiny against predetermined, rigid requirementsIntegrationThe harmonization of plans, processes, information, resource decisions, actions, results and analysis to support key organisational goals i.e. getting things to work together effectively.KeyThe major and most important elements or factors, those that are critical to achieving intended outcomes. The essential elements for pursuing or monitoring a desired outcome.The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
ACS Assessor GuideSection 5 – GlossaryLeaderAny person in the organisation that has responsibility for, or influences other people within the organisation.Measures and IndicatorsNumerical information that quantifies input, output and performance dimensions of processes, services and the overall organisation (outcomes).MissionA mission describes the purpose of the organisation. A mission statement answers the question “what is it that the organisation would like to achieve?”OrganisationA company, division, department, sole trader, self employed person that has or may apply to the SIA for Approved Contractor status.Organisational LearningNew knowledge and skills acquired through evaluation, study, experience and innovation. Organisational learning is achieved through research, evaluation and improvement cycles, employeeand customer ideas and input, best practice sharing and benchmarking. To be effective learning should be embodied in the way the organisation operates.PerformanceOutput results and their outcomes obtained from processes, services that permit evaluation and comparison relative to goals, standards, past results and other organisations. It can beexpressed in non-financial and financial terms.PolicyAn over arching statement that determines how an organisation will handle an aspect of its business. A policy will have a number of processes and procedures supporting the implementation.ProcessThe method by which a ‘product’ is delivered. It is the high level how things are done within an organisation and covers all parts of the business that have an impact.ProcedureIndividual instruction that explain to an individual how to ‘do’ their job. Assignment instructions are procedures for how to deliver the service to a particular customer.PSIAPrivate Security Industry ActThe contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
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ACS Assessor Guide - Security Industry Authority

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