ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 11.3 An SIA Approved Contractor can demonstrate a coherent plan for the business which is regularly reviewed.1.3.1 A plan for the business exists with a clear review schedule.Please refer to the Glossary in section 5, for a definition of: Analysis PerformanceClarification:Smaller organisations are less likely to have a written business plan but should be able toarticulate clearly where they plan the business to be in a given period of time. It is reasonableto expect security companies to plan ahead for 1-2 years.The plan for the business should cover the financial needs of the organisation and therequirements of customers and employees. The approach to business should be evidentthroughout the plans.Any plans, documented or not, should be monitored for progress and to highlight anychanges that may be required to ensure the continuity of the business. This will be harder forsmaller organisations, where there may be only one or two people involved, to demonstrate.The assessor may find it useful to be aware of recent changes within the industry orlegislation and structure interviews/questioning to identify if and how these were planned for.Applicant organisations should be moving towards planning for the business using analysis andunderstanding of information gathered from internal performance and external information.Examples could include: the applicant organisation has identified all stakeholders e.g. customers, employees,suppliers, members of the public and the local community. they collect and use internal performance indicators. they participate in committees and groups from the Security Industry and otherassociations. they use information learned at these activities.Good practice: A documented business plan that is regularly reviewed. All staff are made aware ofrelevant key aspects of the business plan and the way that they link to personal objectives.Linkages with other Indicators:9.6.1 The regular review of performance against success factors and key financial indicatorscritical to the business.29The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.