ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.2 An SIA Approved Contractor can demonstrate that it trains and develops its people to deliver customer satisfaction and added value, to an agreedstandard.6.2.5 Assignment specific training/induction/information is given.Clarification:“Assignment instructions” refers to any instructions given to an employee in order for themto be able to carry out their role on a given customer contract. For example, the CVITsector have ‘safe systems of work’, which all operatives are expected to abide by in allsituations.There may be some sectors such as CVIT where it is not possible to keep new employeesunder supervision. The assessor should be satisfied that the applicant organisation hasprocedures in place to ensure that in such cases the assignment is within the capabilities ofthe new employee and provision is made to discuss issues and concerns at the end of everyday.Ref: BS7960; BS7499; BS7984Linkages with other Indicators:2.1.1 Key service delivery processes have been identified and are understood by all.2.4.4 All procedures are regularly reviewed.2.3.1 The organisation understands its customers’ requirements.2.3.3 The management of contractual arrangements with the customer has been defined andimplemented.5.1.1 Information key to the business has been identified and is produced and delivered in aneffective and timely manner to relevant employees and other stakeholders.5.1.2 Relevant versions of applicable documents are available at the point of use.6.2.2 All employees are trained to the required standard.7.1.1 Leaders can demonstrate, relevant to sector, knowledge of the legislative framework,common law, working practice, and industry standards/codes of practice.9.3.1 The regular review of performance against key employee performance indicators.9.4.1 The regular review of performance against responses from employee opiniongathering.147The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.