ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 77.4 An SIA Approved Contractor can demonstrate that the leaders develop and implement an effective management system that continually improves theorganisation and its performance.7.4.2 Leaders encourage employee participation in improvement activity.Clarification:Employee participation in improvement activity helps both in the development of theemployee and adding interest to the role. In addition employee participation helps to add a‘practical application’ to any proposed improvements.Evidence of where employees have been involved in improving service delivery either to aparticular customer or to the organisation as a whole should be viewed by the assessor.Linkages with other Indicators:Leadership links to all other criteria within the ACS Standard. Without the direction of theleaders an organisation would not have policies and procedures in place to achieve therequirements of the ACS Standard.Examples could include: being open to and acting on employee suggestions and feedbackGood practice: Employee suggestion box. Improvement suggestions are rewarded with bonus/gifts etc. Leaders are involved in external improvement activity such as work with emergencyplanning, community safety and police work. Appointment of Training Champions and ‘Best Practice Sharing’ sessions toensure new initiatives are effectively publicised185The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.