ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 55.1 An SIA Approved Contractor can demonstrate that it has effective management information systems for all aspects of its business with appropriateback-ups and contingencies.5.1.1 Information key to the business has been identified and is produced and delivered in an effective and timely manner to relevant employees and other stakeholders.Clarification:The handling of information is a broad subject and however it is handled the applicantorganisations should ensure that it: covers key service delivery information such as customer requirements, financialinformation about a contract etc. is accurate and up to date with some form of document control is available to the right people at the right time is managed and controlled in line with legislationThe information produced should be regularly reviewed to ensure it is still relevant andwhere ever possible the amount of information in circulation should be reduced.The provision and management of information may be a manual process within smallerapplicant organisations. It is important that how the above points are met be candemonstrated.The provision of information in larger companies is usually computer based. One of the keyissues tends to be that too much information is produced leading to information overloadand a high possibility that critical information is overlooked.Ref: ISO9001 BS7499Examples could include: assignment instructions prior risk assessments being available before a contract renewal visit results against service level agreements being available prior to a customer visitExamples continued: licence renewal information contract profitability information could include providing timely information on former employees to potentialrecruiters for screening and vetting purposes actions taken following feedback from customers, consumers and other interestedparties.Linkages with other Indicators:1.3.1 A plan for the business exists with a clear review schedule.2.3.3 The management of contractual arrangements with the customer has been defined andimplemented.2.5.1 Plans exist to improve procedures, based on the review of actual performance.3.2.2 An approach to responding to tender/request for services exists and is implemented.3.3.1 A process for ongoing customer site visits has been defined and implemented.5.1.2 Relevant versions of applicable documents are available at the point of use.5.1.3 Adherence to the Data Protection Act 1998 is apparent.5.1.4 Personnel records and other key information are maintained in accordance tolegislative requirements.All in criterion 9 Results.97The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.