ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.2 An SIA Approved Contractor can demonstrate that it trains and develops its people to deliver customer satisfaction and added value, to an agreedstandard.6.2.4 The organisation ensures that minimum competence of employees is maintained.Clarification:NB by "licence-linked qualification" here, we mean the minimum qualificationneeded to achieve the competencey requirement of the approporiate SIAlicence.It is important that the basic competence of all staff is tested beforedeployment. In some cases, licence-linked qualifications may be manyyears old and employees may have done no refresher training.Likewise, new licence holders may have recently completed thetraining, but not yet implemented it in a real environment.This indicator may be particularly relevant for staff working as securityguards with a door supervisor licence.Testing of competence and skills assessment may take place through:• Targeted questioning, such as scenario posing, at interview• Completion of a questionnaire at recruitment• Completion of a test or exam before deployment for examplecompleting an incident reportInformation on the specifications for licence-linked training can befound here: www.sia.homeoffice.gov.uk/Pages/trainingspecifications.aspxThese can be used by organisations to help designthe appropriate method of testing.For staff who are used infrequently (e.g. casual or events staff) a moreflexible approach can be adopted, for example, through risk assessmentby event or deployment.Good practice:A specific licence-linked refresher training module which can be used by newstarters and existing employees.Online refresher training package, which employees can work through in theirown time.Managers complete licence linked qualifications or recognised securitymanagement qualifications such as:Degree/Foundation degree in Security Management, Risk Management,Crowd Management, TerrorismDiploma in Security ManagementCertificate in Security ManagementNVQ in Security Operations/ManagementInformation on security management qualifications can be found at Skills forSecurity www.skillsforsecurity.org.uk and the Security Institute www.securityinstitute.org.Linkages with other Indicators:6.1.2 Defined employee training, development and improvement policy and procedures arein place, implemented and communicated.6.2.2 All employees are trained to the required standard.7.1.1 Leaders can demonstrate, relevant to sector, knowledge of the legislative framework,common law, working practice, and industry standards/codes of practice.9.3.1 The regular review of performance against key employee performance indicators.9.4.1 The regular review of performance against responses from employee opiniongathering.145The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.