ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 77.1 An SIA Approved Contractor can demonstrate that the leaders have the knowledge and ability to lead from the front.7.1.4 Leaders review key results and ensure that improvements are planned and implemented.Clarification:Closely linked with 7.1.2 and 7.13 this indicator is closing the loop by requiring the leaders toreview performance results and to take action, where appropriate, to improve performance.Ref: ISO9001Examples could include Leaders review performance regularly against targets. Shortfalls are addressed. Improvements in performance are recognised by leaders.Good practice: Leaders are directly involved in actions to address shortfalls in performance.Linkages with other Indicators:Leadership links to all other criteria within the ACS Standard. Without the direction of theleaders an organisation would not have policies and procedures in place to achieve therequirements of the ACS Standard.177The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.