ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 99.4 An SIA Approved Contractor can demonstrate that it measures and improves employee perceptions of the organisation and their role within it.9.4.1 The review of performance against responses from employee opinion gathering.Clarification:Opinion gathering to deliver quantitative measures does not have to be a formalquestionnaire; it can be as simple as a series of set questions to be discussed periodicallywith all employees, with the results being consolidated, into percentages or numbers, forthe organisation.Some organisations will have sophisticated systems (e.g. Joining or exit interviews, culture orstaff surveys), for doing this, whereas other organisations may gathering information on aninformal basis.Organisations should be able to provide examples of feedback from employees, including anindication of how the organisation has responded, and any action taken as a result.Test:Discussion with Managing Director and where applicable other management personnel suchas the HR Director as to what measures are maintained and the outcomes achieved.Review of results provided.Good practice:Regular quarterly "Employee Engagement Meetings" to gather feedback fromemployees and ideas for improvement."Q and A" notice board where staff can post up questions and directors answerthem.Examples could include their views on: communication equal opportunities leadership involvement recognition training and development the approach to business employment conditions health and safety conditions job security pay and benefits working environment the organisations role in the community and society the organisations environmental views and activitiesLinkages with other Indicators:All of criterion 6 People.205The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.