ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 33.1 An SIA Approved Contractor can demonstrate how it manages the procurement of goods and services from its suppliers and monitors itsongoing performance.3.1.2 The organisation works with its suppliers to improve performance against agreed requirements.Clarification:The applicant organisation must be clear as to its requirements from any supplier. This canbe as simple as agreeing delivery within a set timeframe or having something constructed tospecifications. Provided that these are appropriate for the size and nature of the request thenthey would be applicable to achieve the required level.The level of discussion with the supplier to review their performance should be in line withthe size and nature of the goods supplied.Applicant organisations should be encouraged to build a relationship with their suppliers andwork together to improve performance where necessary. An example of this would be toworking with a recruitment agency to ensure that the advertising and ‘sifting’ process isadequate to reduce the number of unsuitable job applicant.Where organisations do not have the expertise to select suppliers effectively, (e.g.consultants) independent advice should be sought from a relevant body (e.g. Business Link,Chamber of Commerce)Good practice: CVIT companies work closely with vehicle manufacturers to ensure vehicles are fit forpurpose. Some companies might work with IT suppliers to ensure packages are specifically tailoredto meet their specific needs. DS companies have worked with uniform suppliers to develop arm bands to hold theSIA licence. Consultants are given a clear brief as what they are expected to deliver, including timetargetedoutcomes.Linkages with other Indicators:3.1.1 Purchasing procedures have been identified and are implemented.9.6.1 The regular review of performance against success factors and key financial indicatorscritical to the business.63The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.