ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 98.1 An SIA Approved Contractor can demonstrate that it actively manages the impact of its services on society.8.1.2 Activities to promote and improve the reputation of the private security industry with the local community and with customers are planned and implemented.Clarification:The reputation of the private security industry within the local communities and withcustomers is often damaged by a small number of individuals and companies. The focus ofthis Indicator is around applicant organisations taking positive action to improve/change thisreputation.Everyone within the organisation should recognise their responsibilities with respect to CSR,and be able to articulate the impact their work has on the local community and environment.The assessor should look for evidence that the whole organisations is aware of the activitiesof the organisation and their responsibility to participate.Most security organisations will come into contact with the police at some point- forexample in response to incidents. Assessors should judge whether organisations have theappropriate level of contact. For example larger companies may sit on ACPO consultationgroups. Smaller organisations may have more reactive relationships but could try to buildlinks via local community safety groups or beat officers. Door supervision companies maywish to liaise with their local police licensing officer. Some companies have built links throughattendance at police seminars such as Project Griffin or are approved police CommunitySafety Accreditation Scheme partners. Assessors should try and establish contact with apolice representative who knows the company, and talk to them as a stakeholder.Examples could include:Good practice:presenting a professional ‘image’ when dealing with customersbelonging to local enterprise groups such as the local business linkbehaviour when in contact with local communitysponsoring local sports teamsparticipating in /supporting local activitiestalks in local schools about the role of security industry A planned approach to CSR to ensure that activities fit with the organisations overall aimsand objectives. Active member of town centre groups aimed at reducing crime Open days to encourage local people to appreciate the role and potential impact of theorganisation Recruitment of people with special needs Free security services offered to local events Creation of a cross-organisation working group to consider “what do we do”,“what can we do” and “how do we achieve it” with regard to CSR.Linkages with other Indicators:1.3.1 A plan for the business exists with a clear review schedule.2.3.2 There is an awareness of the impact of service delivery on consumers at all levels ofthe organisation.7.3.1 Leaders have developed a set of high values or codes of ethics that are implementedthroughout the organisation.193The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.