ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 6Criteria 6 – People6.1 An SIA Approved Contractor can demonstrate that it manages its human resources through clear policies and procedures.6.1.5 A defined grievance procedure is in place which is implemented and communicated.Required Achievement LevelThe organisation applies thedefault statutory procedure.There is a company specificgrievance procedure that complieswith the minimum legalrequirements. Employees are givena copy of the procedure when theyjoin the organisation.The procedure is followed whennecessary.It is clearly written and easilyunderstandable by all employees.All aspects of the previouscolumn plus:The defined grievance proceduregoes beyond the minimum legalrequirement.For example using independentconciliation as an alternative way ofresolving disputes.124The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.