ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 1Criteria 1 – Strategy1.1 An SIA Approved Contractor has an approach to business that enables delivery of value to all stakeholders.1.1.2 Key stakeholders are aware of the organisation’s overall approach to business.Required Achievement LevelThe organisation’s role, purposeor mission is communicated tocustomers, consumers and thewider public if requested.All aspects of the previouscolumn plus:Potential customers are alwaysmade aware of the role, purpose ormission during the acquisition ofnew businessExisting customers are always madeaware of the role, purpose ormission during the acquisition ofnew business.All aspects of the previouscolumn plus:Customers and where appropriateother key stakeholders are alwaysmade aware of the organisation’soverall approach to business as partof negotiations to acquire newbusiness.All aspects of the previouscolumn plus:Other stakeholders such asconsumers, police and otherauthorities are made aware of theorganisation’s overall approach tobusiness.Customers are asked to commenton how well the approach tobusiness is applied.There is ongoing communicationof the approach to business to allcustomers and other stakeholdersuch as consumers, police, otherauthorities and the wider public.Other stakeholders are asked tocomment on how well theapproach to business is appliedby the organisation and by itsemployees.20The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.