ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 44.4 An SIA Approved Contractor can demonstrate that it understands the market place and has financial plans to meet its strategic direction.4.4.1 Analysis of the market place in which the organisation operates is conducted.Clarification:The scope of this Indicator will vary dependent on the geographical area covered by theapplicant organisation. If the customer base is regionally based then an understanding ofregional needs and developments is required. Should the customer base be national, abroader understanding would be required. The applicant organisation should be able todemonstrate that any intelligence gathered is current, relevant and used to inform actionsand planning.The assessor may need to discuss this indicator with a specialist commercial team within thelarger of applicant organisation.Examples could include: new legislation licensing requirements competitor activity pay rates and charge rates ACS benchmarking data and Forums updates to British StandardsGood practice: Organisations promote the benefits of their approval as part of their marketing activities.Test:Is there an understanding of legislation impacting both the Security Industry and companymanagement?Linkages with other Indicators:1.3.1 A plan for the business exists with a clear review schedule.2.3.1 The organisation understands its customers’ requirements.2.3.2 There is an awareness of the impact of service delivery on consumers at all levels ofthe organisation.3.2.3 A process for canvassing and obtaining new business exists and is implemented.5.1.1 Information key to the business has been identified and is produced and delivered in aneffective and timely manner to relevant employees and other stakeholders.5.2.5 Service enhancing technology is used to improve service delivery to customers andsafety for employees.6.1.2 Defined employee training, development and improvement policy and procedures arein place, implemented and communicated.7.1.1 Leaders can demonstrate, relevant to sector, knowledge of the legislative framework,common law, working practice, and industry standards/codes of practice.9.6.1 The regular review of performance against success factors and key financial indicatorscritical to the business.93The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.