ACS Assessor Guide - Security Industry Authority

More documents

Recommendations

Info

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 5Criteria 5 – Resources5.2.5 Service enhancing technology is used to improve service delivery to customers and safety for employees.Required Achievement LevelThe organisation does not investin technology to ensure servicedelivery to its customers or thesafety of its employees.Where appropriate, theorganisation explores opportunitiesfor the use of technology toimprove service delivery withcustomers and suppliers.The organisation activelyencourages the adoption of provenservicing enhancing technology bycustomers to improve servicedelivery and ensure the safety of itsemployees.All aspects of the previouscolumn plus:The organisation actively researchesnew and emerging servicingenhancing technology for relevancein the enhancement of servicedelivery to its customers and safetyto its employees.112The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 55.2 An SIA Approved Contractor can demonstrate that it has the required premises, procedures and equipment to conduct business effectively.5.2.5 Service delivery to customers and safety to employees are improved by investment in technologyClarification:The implementation and use of technology may be limited by cost, and in its use at customersites. The ACS Standard requires that applicant organisations explore technologicalsolutions, however simple, to improve service delivery with customers and suppliers.The type and sophistication of the technology in use or proposed for use at a customer siteshould be in line with the size and resources available.It would be expected that technological solutions would be more readily researched by thelarger applicant organisations and be available to improve service delivery or to offer greatervalue for money within customer contracts.Examples could include: GPS and mobile tracking technology; emergency buttons; deisters etc, headcamsLinkages with other Indicators:1.3.1 A plan for the business exists with a clear review schedule.2.3.1 The organisation understands its customers’ requirements.4.3.1 There is sufficient insurance cover to meet contractual requirements.5.2.3 Control rooms/response rooms are designed, fitted and equipped in a mannerappropriate to purpose.5.2.4 Control rooms/response rooms are designed, fitted and equipped in a mannerappropriate to purpose.6.3.3 A health and safety policy and supporting procedures exist and are implemented. Theregular review of performance against success factors and key financial indicatorscritical to the business.Good practice: Pre-evaluation of technology prior to purchase to ensure requirements are met. Training is delivered to staff to ensure new technology is used effectively. A bar coding system to track issue and return of equipment to individuals. An electronic Key Tracking System, operated by the finger print of authorisedusers; it automatically records the ID of user, key number, time and datewithdrawn. If the key is not returned within a specific time it will automaticallygenerate an alarm to inform management that the key has not been returned113The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.
Page 10 and 11:
ACS Assessor GuideSection 2 - Appro
Page 13 and 14:
ACS Assessor GuideSection 3 - Overa
Page 15 and 16:
ACS Assessor GuideSection 3 - Overa
Page 17 and 18:
Approved Contractor SchemeAssessor
Page 19 and 20:
ACS Assessor GuideSection 4 - Crite
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64: ACS Assessor GuideSection 4 - Crite
Page 113: ACS Assessor GuideSection 4 - Crite
Page 165 and 166:
Page 167 and 168:
Page 169 and 170:
Page 171 and 172:
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
Page 205 and 206:
Page 207 and 208:
Page 209 and 210:
Page 211 and 212:
Page 213 and 214:
Page 215 and 216:
Approved Contractor SchemeAssessor
Page 217 and 218:
ACS Assessor GuideSection 5 - Gloss
Page 219 and 220:
ACS Assessor GuideSection 5 - Gloss
show all

ACS Assessor Guide - Security Industry Authority

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?