ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.1 An SIA Approved Contractor can demonstrate that it manages its human resources through clear policies and procedures.6.1.3 A process for obtaining staff opinions on the organisation, their job and conditions exists and is implemented.There is a requirement within the ACS that all applicant organisations take steps to gatherthe opinions of their employees on the way in which the organisation is run. This would bean opportunity to establish such things as understanding of approach to business, level andeffectiveness of communication, understanding of roles and responsibilities. The approachto opinion gathering should be appropriate to the size of the applicant organisation.For example, it would not be expected that an applicant organisation with 10 employeesconducts a formal opinion gathering exercise, where it would be considered the bestapproach in an applicant organisation of 500 employees.There are a number of options that would suit organisations in between, for example theorganisation may have set questions to be discussed with all employees as part of generaldiscussions, with the results being consolidated, into percentages or numbers, for theorganisation. Joining and exit interviews are another way to obtain employee opinions.Larger organisations with a more formal approach to gathering the opinions for theiremployees, could generate data that could be segmented for more targeted actionplanning.Organisations should be able to provide examples of feedback from employees, including anindication of how the organisation has responded, and any action taken as a result.Examples may include Appraisals Suggestion box Open door management policy Employee forums/chat rooms Employee surveys/questionnairesGood practice: The opportunity to provide feedback anonymously. Publicise outcomes to staff in timely manner, along with reasons where action may notbe possible.121The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.