ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 6Criteria 6 – People6.2 An SIA Approved Contractor can demonstrate that it trains and develops its people to deliver customer satisfaction and added value, to anagreed standard.6.2.3 All supervisors are trained to the required standard for their role.Required Achievement LevelNo additional training is given toany personnel being appointed toor holding supervisory positions.All aspects of the previouscolumn plus:Supervisors are encouraged toimprove their knowledge ofadditional topics that wouldimprove their leadership skills.Employees in supervisory positionsare given specific training relating tothe skills required for leadership,for example:• the role of a supervisor• team behaviour• leadership• decision making• problem-solving• communication skillsAll aspects of the previouscolumn plus:In addition supervisors receivespecific training in additional topicsthat would improve and enhancetheir leadership skills.Supervisors undertake recognisedtraining and qualifications.Training needs are monitored,reviewed and recorded.All aspects of theprevious column plus:Provision is made for mentors tosupport supervisors in theirleadership role.• performance review• time management• customer service142The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.