ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 55.2 An SIA Approved Contractor can demonstrate that it has the required premises, procedures and equipment to conduct business effectively.5.2.5 Service delivery to customers and safety to employees are improved by investment in technologyClarification:The implementation and use of technology may be limited by cost, and in its use at customersites. The ACS Standard requires that applicant organisations explore technologicalsolutions, however simple, to improve service delivery with customers and suppliers.The type and sophistication of the technology in use or proposed for use at a customer siteshould be in line with the size and resources available.It would be expected that technological solutions would be more readily researched by thelarger applicant organisations and be available to improve service delivery or to offer greatervalue for money within customer contracts.Examples could include: GPS and mobile tracking technology; emergency buttons; deisters etc, headcamsLinkages with other Indicators:1.3.1 A plan for the business exists with a clear review schedule.2.3.1 The organisation understands its customers’ requirements.4.3.1 There is sufficient insurance cover to meet contractual requirements.5.2.3 Control rooms/response rooms are designed, fitted and equipped in a mannerappropriate to purpose.5.2.4 Control rooms/response rooms are designed, fitted and equipped in a mannerappropriate to purpose.6.3.3 A health and safety policy and supporting procedures exist and are implemented. Theregular review of performance against success factors and key financial indicatorscritical to the business.Good practice: Pre-evaluation of technology prior to purchase to ensure requirements are met. Training is delivered to staff to ensure new technology is used effectively. A bar coding system to track issue and return of equipment to individuals. An electronic Key Tracking System, operated by the finger print of authorisedusers; it automatically records the ID of user, key number, time and datewithdrawn. If the key is not returned within a specific time it will automaticallygenerate an alarm to inform management that the key has not been returned113The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.