ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 2Criteria 2 – Processes2.4 An SIA Approved Contractor can demonstrate that it has processes in place to monitor and manage service delivery to both customers and consumers.2.4.1 Customers are made aware of and agree to the provision of service via subcontractors.Required Achievement LevelSubcontractors are used on sitewithout the knowledge oragreement of the customer.Customers are advised by theorganisation that subcontractorsare being used.The customer has the opportunityto ask that the subcontractors areremoved from any particularassignment.All aspects of the previouscolumn plus:The use of subcontractors is agreedwith the customer before theirdeployment.The customer has the opportunityto ask that the subcontractors areno longer used.All aspects of the previouscolumn plus:Customers are given confirmationthat all subcontractor organisationsused to deliver security services areSIA Approved Contractors.44The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.