ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 33.3 An SIA Approved Contractor can demonstrate how it manages relationships with customers.3.3.1 A process for ongoing customer site visits has been defined and implemented.Please refer to the Glossary in section 5, for a definition of: SupervisorClarification:Where multiple sites are covered then the ACS Standard requires that a supervisor isresponsible for making ongoing visits to the sites within the scope of their responsibility. Theregularity of the visits should be determined by customer requirements.Within some sectors, for example Vehicle Immobilisers and CVIT, it is appropriate for sitevisits to be conducted as part of the initial visit at the start of a contract. Further site visitsare made only at the request of the customer. Where organisations feel that this isappropriate to their organisation they must provide evidence to the assessor to justify thisapproach.In certain circumstances, such as within the Vehicle Immobilisation sector, there may be alarge number of customer sites involved, however it is not acceptable that any site is notvisited. This should be tested with a selection of customers.Linkages with other Indicators:2.3.1 The organisation understands its customers’ requirements.2.3.3 The management of contractual arrangements with the customer has been andimplemented.4.4.1 There is sufficient insurance cover to meet contractual requirements.Ref: BS7960; BS749973The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.